Network Operations Center Technician

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🔥 0 minutes ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

💵 $26 - $31 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌐 Network Operations

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University of Wisconsin-Madison

WebsiteLinkedInAll Job Openings

10,000+ employees

📚 Education

🏛️ Government

Education • Government

University of Wisconsin-Madison is a public research university and flagship campus of the University of Wisconsin System located in Madison, WI. It is one of the largest research institutions in the United States, investing more than $1 billion annually in research across the humanities, sciences, and applied fields, and emphasizes public service through the long-standing “Wisconsin Idea. ” The university offers undergraduate and graduate programs, community outreach, and extensive campus resources and athletics, while promoting diversity, inclusive excellence, and community engagement.

📋 Description

• Monitors hosted systems using a variety of vendor supplied, off-the-shelf, and custom built tools and addresses alerts according to established protocols • Monitors multiple communications channels including chat rooms, email, and telephones for information and updates related to incident response or planned state changes to systems that would require adjustments to normal response procedures • Makes necessary changes to the campus domain name system (DNS) system following established industry standard Hostmaster protocols based on customer requests • Makes necessary changes to enterprise storage systems based on established protocols and requests • Monitors local and wide area networks using a variety of vendor supplied, off-the-shelf, and custom built tools and addresses alerts according to established protocols

🎯 Requirements

• Foundational networking knowledge, including an understanding of the OSI model, TCP/IP, subnets/VLANs, and routing/switching concepts. • Basic familiarity with major server operating systems, but primarily Linux and Windows Server environments, including command-line comfort and routine troubleshooting. • Strong understanding of ITIL or similar principles (ISO/IEC 20000, COBIT, etc.) and hands-on experience using IT service management platforms (such as Cherwell, ServiceNow, Ivanti Neurons, etc.) to handle system monitoring and service request processing. • Strong operational awareness, including the ability to follow runbooks, monitor complex infrastructure, escalate appropriately, and communicate clearly in a 24×7 operations setting. • Hostmaster fundamentals, including familiarity with DNS concepts (zones, records, delegation), DHCP basics, and the ability to perform routine updates and troubleshooting in enterprise DNS/DHCP environments.

🏖️ Benefits

• generous vacation • holidays • sick leave • competitive insurances and savings accounts • retirement benefits