Supervisor, Virtual Enrollment Solutions

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Unum UK

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Unum is a specialist, market-leading employee benefits provider with a presence in the UK, US and Poland. Our proud history of helping people thrive stretches back 175 years — with more than 50 of those years operating in the UK.

📋 Description

• Accountable for team level metrics to ensure that departmental goals are met. • Manage the day to day activities of leading a direct reporting team including all aspects of people management, assist in interviewing candidates, training, and performance management that creates a high-performance operating environment. • Assess quality, accuracy and customer effort levels through conducting supplemental audits as directed by Department’s Management and/or Support team. • Includes tracking findings, documenting training opportunities and communicating with management on a regular basis as well as maintaining audit production standards set forth by the leadership team. • Ability to work and collaborate with cross-functional business areas to achieve results. • Review existing processes and procedures to streamline processes and increase productivity; recommend changes to processes to upper management; ensure compliance to corporate policies, procedures and controls. • Support implementation of any new processes going forward and deliver breakthrough levels of improvement on key initiatives. • Collects and analyzes trends and drives improvement opportunities (new workflows, procedures and training). • Ensure departmental compliance with all system, standards, and procedures. • Develop strong working relationships with management at all levels. • Lead by example as an active change agent by leveraging influence skills. • May perform other duties as assigned.

🎯 Requirements

• Bachelor’s degree or equivalent work experience preferred • Leadership experience preferred • Excellent oral and written communication skills, presentation and interpersonal abilities • Strong internal and external customer service orientation with deep and broad expertise of the front-to-back customer experience and ability to describe things from a customer perspective • Strong organizational, analytical and time management skills required • Strong analytical, creative problem solving and information seeking skills with ability to respond tactically in a dynamic environment • Demonstrated ability to deliver results, achieve goals – highly self-directed and driven by speed of resolution and results • Strong PC skills required • Strong analytical, creative problem solving and information seeking skills with ability to respond tactically in a dynamic environment • Experience in motivation, team building and collaboration/partnership • Manage a virtual and/or in person team • Availability and Flexibility to work between 730am-830pm EST Mon-Fri

🏖️ Benefits

• Health, Vision, Dental • Short & Long-Term Disability • Generous PTO (including paid time to volunteer!) • Up to 9.5% 401(k) employer contribution • Mental health support • Career advancement opportunities • Student loan repayment options • Tuition reimbursement • Flexible work environments