Global Account Manager

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Upbound

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

☁️ SaaS

🏢 Enterprise

Cloud Computing • SaaS • Enterprise

Upbound is a company that specializes in cloud native infrastructure management aimed at developers and platform teams. By leveraging Crossplane, a cloud native control plane framework, Upbound provides tools and services that simplify the management of cloud infrastructure resources through APIs. These solutions empower organizations to adopt self-service deployment strategies, enhance developer productivity, and ensure secure and compliant cloud operations. Upbound manages Crossplane operations, allowing platform teams to focus on building cloud native platforms rather than managing infrastructure life cycles.

📋 Description

• Own a portfolio of global enterprise accounts with full accountability for net revenue retention (NRR) and expansion targets. • Serve as the primary executive relationship owner post-sale. • Develop and execute account plans that map customer business objectives to Upbound's platform capabilities. • Lead commercial negotiations for renewals and upsells. • Drive platform adoption and usage by partnering with Solutions Engineering, Solutions Architecture, and Customer Success. • Act as the customer's advocate internally. • Identify and manage risk proactively. • Represent Upbound at customer Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs). • Collaborate with the Account Executive team to ensure seamless handoffs.

🎯 Requirements

• A minimum of 6-8 years of relevant work experience. • A proven track record of owning and growing global enterprise accounts, consistently achieving or exceeding growth, NRR, and expansion targets. • Experience managing complex, multi-stakeholder relationships at Fortune 500 or G2K companies, including VP and C-level engagement. • A background in cloud, infrastructure, platform, or developer tooling. • Demonstrated ability to build account plans that tie customer outcomes to product value and commercial growth. • Strong commercial acumen. • Experience with value-based selling frameworks. • Excellent communication skills. • Strong program management and organization skills. • A customer-first mindset balanced with healthy business instincts. • Comfort operating in a fast-moving, early-stage environment.

🏖️ Benefits

• Health insurance • Competitive salary • Flexible working hours • Professional development opportunities • Remote work options