Implementation Representative

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🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $60k - $84k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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UpdatePromise

WebsiteLinkedInAll Job Openings

51 - 200 employees

💸 Finance

☁️ SaaS

Automotive • Finance • SaaS

UpdatePromise is a company that offers a comprehensive Consumer Experience Management System (CEMS) tailored for automobile dealerships. It provides tools and services designed to enhance fixed operations, including intelligent appointment scheduling, tablet check-in, and digital multi-point inspections. The system includes features like an integrated service financing and merchant processing services that facilitate mobile and contact-free payments. Through its AI-driven status updates and dashboard analytics, UpdatePromise aims to improve customer experience and operational efficiency within the automotive service industry. The company's solutions are designed to streamline dealership operations and increase customer satisfaction.

📋 Description

• Training and servicing new clients on the full suite of our products.**** • Follow-up support with existing clients once they are fully onboarded.**** • Building meaningful industry relationships to help keep existing clients and find new potential clients.**** • Traveling throughout the country to manage accounts to help ensure their success.**** • Data analysis and translating that data into thoughtful recommendations for training of service personnel.****

🎯 Requirements

• Excellent verbal and written communication skills. Should be comfortable in speaking with all levels of management, including C-Level. Written communication should be at a business level.**** • The comfortability to coach and train individuals in large groups.**** • Self-motivated, and able to work with little to no supervision.**** • Intermediate experience with Microsoft Excel and Word.**** • A quick learner who is used to a fast paced environment, and can readily adapt to new changes.**** • Excellent time management and task prioritization skills.**** • The ability to trouble shoot problems, and solve issues creatively.****

🏖️ Benefits

• An Associates Degree OR Similar Experience**** • Experience within a professional in-person Customer Service role (Ideally, Account Management, Implementation, etc)**** • Experience with work related travel**** • Experience in working with software (ie troubleshooting, triage, learning the ins and outs of a software system)**** • A huge plus if you have worked within the Automotive Industry! ****