IT Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $80k - $100k / year

⏰ Full Time

🟢 Junior

💻 IT Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Updater

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

👥 B2C

🏢 Enterprise

🏪 Marketplace

💰 $215M Debt Financing on 2022-05

B2C • Enterprise • Marketplace

Updater is a company that provides a comprehensive suite of tools and services to streamline the moving process for individuals and businesses. Their platform helps users organize their move by setting reminders, accessing checklists, and securing necessary services like internet, TV, utilities, and insurance. Updater collaborates with moving companies, real estate agents, and multifamily property managers to ensure a seamless experience for users. They offer a unique marketplace for moving-related products and services, enabling businesses to integrate Updater's tools to enhance their offering. Updater aims to reduce the stress associated with moving and make the process as smooth as possible.

📋 Description

• Serve as the first point of contact for all IT support requests at Updater, triage Freshservice tickets, and resolve Tier 1/2 issues with clear, friendly communication. • Provide white-glove end-user support across macOS and Windows endpoints, Iru (MDM), , Microsoft Intune, Okta SSO, Google Workspace, Slack Enterprise, Zoom, and the Atlassian suite. • Own the day-to-day ticket queue: response and resolution SLAs, accurate categorization, escalation to Tier 3/4 teammates as needed, and clean ticket hygiene to keep the Helpdesk auditable. • Support employee onboarding, offboarding, and hardware lifecycle in coordination with the Senior IT Engineer (Device Management). • Surface recurring issues and friction points back to the IT team so they can be solved at the root rather than re-resolved one ticket at a time. • Lead Updater’s IT knowledge management program — establishing the standard for how IT documents what it knows and driving adoption across the team. • Take ownership of our Confluence and Helpdesk knowledge bases: runbooks, troubleshooting guides, SaaS administration procedures, onboarding/offboarding playbooks, and end-user-facing help articles. • Author documentation that is structured, consistent, and machine-readable, so that both employees and the AI assistants they use (Claude, ChatGPT, Copilot, Gemini) can reliably retrieve and apply it. • Partner with the Director, IT & Business Process Transformation, on the AI at Updater Confluence space and the AI Education Resource Hub, ensuring that IT-authored content serves as a canonical reference for the company. • Treat every ticket and every system change as a documentation opportunity — capture what was learned, publish it, and reduce the long-tail rate of repeated questions. • Maintain the freshness of existing knowledge by auditing, retiring, and rewriting content continuously as the IT environment evolves. • Grow into hands-on administration of Updater’s SaaS stack, including Okta (group, rule, and policy management), Google Workspace, Slack Enterprise Grid, Atlassian (Jira and Confluence), Zoom, Iru, Microsoft Intune and Freshservice. • Execute routine SaaS administration tasks — provisioning, de-provisioning, license management, permission changes, and lifecycle hygiene — with accuracy and a documentation-first habit. • Support change management and access reviews in partnership with the IT Systems Architect and the Security team, contributing to Updater’s ISO 42001 certification posture. • Assist with rollout, configuration, and ongoing administration of new SaaS tools as Updater’s environment evolves.

🎯 Requirements

• 1–3 years of IT support, helpdesk, or end-user technology experience in a professional environment (internships, MSP, or college IT roles count). • Working familiarity with end-user support across macOS and Windows. • Hands-on exposure to at least some of: an identity provider (Okta or equivalent), Google Workspace administration, Slack, Atlassian (Jira / Confluence), and an ITSM platform (Freshservice, ServiceNow, Zendesk, or similar). • Demonstrated ability to write clear technical documentation — work samples, internal wiki contributions, or published help articles. • Comfort using AI assistants (Claude, ChatGPT, Copilot, Gemini, or similar) as part of day-to-day work. • Excellent communication skills, verbal and written, with the ability to translate technical concepts for non-technical audiences. • Familiarity or experience with AI governance frameworks, AI red-teaming, or AI-enabled application development.

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Flexible PTO • 13 paid company holidays annually • Updater Stock Options • 401(k) with employer match • Wellbeing Subsidy • One Medical membership • Virtual on-demand healthcare through Teladoc and Talkspace • Flexible spending account (FSA) • Health savings account (HSA) • Supplemental Short & Long Term Disability Insurance • Supplemental Life Insurance • Paid Parental Leave