Implementation Consultant

🔥 12 hours ago

🏈 North America – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Upshop

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1993

🍽️ Food & Beverage

📦 Logistics

💼 Consulting

Food & Beverage • Logistics • Consulting

Upshop is a comprehensive operations platform that provides solutions for retailers across various departments including Fresh, Center, DSD (Direct Store Delivery), and eCommerce. Its platform focuses on optimizing store operations through AI-powered tools for inventory management, order fulfillment, and demand forecasting. Upshop aims to enhance operational efficiency, improve sustainability, and boost sales by reducing waste and improving product freshness. The platform streamlines processes such as inventory optimization, recipe management, and replenishment, helping retailers achieve a connected and simplified shopping experience. Upshop positions itself as a partner rather than just a platform, dedicated to driving process simplification and modernization in grocery retail operations.

📋 Description

• Engage directly with customers individually or as part of the sales team • Oversee and advise on implementation of customers’ Upshop platform • Develop solution architectures and implementation recommendations • Act as a trusted advisor to customer executive leadership • Extract business requirements and translate them into well-architected recommendations • Develop future-state guidance and roadmaps • Leverage best practices and solutions to reduce implementation risk • Decompose future-state goals into actionable execution plans • Collaborate with product and engineering teams to align customers with Upshop goals • Serve as subject matter expert on Upshop’s Customer Journey and platforms • Attend weekly team meetings, onsite team workshops, sales events, and trade shows as scheduled • Stay current on industry trends, product enhancements, internal learning, and competitive intelligence • Maintain demo environment scenarios • Partner with sales to understand customer requirements and challenges • Gather information to address needs and gaps • Help build business cases and potential ROI analyses • Recommend designs/configurations aligned with customer objectives • Demo compelling solutions and present desired future states with measurable outcomes • Lead and document discovery sessions and advise customers on implementation best practices • Present solution visions that drive adoption and growth • Assist with scoping SOWs and draft SOW deliverables • Lead scoping calls and recommend scope to customers and the revenue team • Ensure solutions are correctly implemented with internal and customer teams • Provide guidance throughout the sales process • Provide detailed handoffs to Project Teams and Customer Success Managers

🎯 Requirements

• Ability to explain complex concepts clearly and understandably • Excellent presentation and communication skills, including software demonstrations and communicating product value • Aptitude for finding solutions to meet customer needs based on Upshop modules • Ability to collaborate with customers and internal teams • Customer-focused approach to understanding and addressing customer needs • 3+ years of relevant solutions or sales consulting experience • Experience in a retail operation, presales, or implementation consulting role at a SaaS company managing large enterprise customers • Experience in customer support, including PowerPoint presentations, RFP responses, scripted and unscripted demos, business case development, leading discovery design sessions and/or implementation • In-depth understanding of multiple retail enterprise solutions, especially POS, OMS, Sales Audit, CRM/Loyalty, Merchandising, Allocation & Replenishment, and Analytics • Familiarity with CRM, Marketing Automation, Business Intelligence, and Social Media • Remote meeting camera mandatory

🏖️ Benefits

• Work From Home • Up to 30% Travel Required (Mostly Air Travel) • Base Salary + Commission