IT Manager

Job not on LinkedIn

🕒 October 1

🇺🇸 United States – Remote

💵 $90k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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UPSTACK

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🤝 B2B

📡 Telecommunications

💼 Consulting

💰 $100M Debt Financing on 2021-11

B2B • Telecommunications • Consulting

UPSTACK is a B2B advisory and execution platform that helps businesses purchase, implement, and manage technology and telecommunications investments at no cost to customers. It provides data-driven advisory services—solutions design, total cost of ownership (TCO) analysis, price benchmarking, service & vendor availability assessments, vendor selection, and contract review/negotiation—backed by an analytics platform built on a large transactional dataset (noted as 80 million data points). UPSTACK also offers execution and managed services (vendor management, contract renewals, escalations, service issue resolution) and direct relationships with major providers to validate availability for connectivity, cloud, voice, and related services. The company serves enterprise customers (including 60+ Fortune 1000 customers) and reports managing over $1B in annual technology spend.

📋 Description

• Own UPSTACK’s internal IT operations as the primary point of accountability for endpoint management, internal technology projects, and outside vendor/MSP relationships • Manage day-to-day vendor engagement, ticket escalations, service quality, and SLA adherence • Manage AV/conferencing, telecom, hardware, and software vendors, including scopes of work, deliverables, and accountability • Review Help Desk and vendor performance, invoices, and contract renewals; recommend changes or replacements • Act as escalation point between UPSTACK employees and the MSP helpdesk • Plan and lead internal IT projects end to end, including platform transitions, network upgrades, hardware refresh cycles, and new tool rollouts • Define project scope, timelines, and budgets; coordinate execution across vendors, MSP, and internal stakeholders • Communicate project status, risks, and outcomes to business stakeholders • Manage endpoints using Microsoft Intune for Windows and Jamf for Mac, including configuration profiles, compliance policies, app deployment, and patching • Administer and oversee RMM tooling for monitoring, alerting, patch automation, and remote support • Oversee device lifecycle management from procurement and provisioning through refresh, retirement, and recycling • Handle escalated, sensitive, or high-visibility issues directly, including white-glove support for senior leadership and board meeting AV • Administer and support Microsoft 365, Intune, Jamf, Cisco Meraki, Okta, and Microsoft Entra ID

🎯 Requirements

• CISM (Certified Information Security Manager) certification required • No specific degree required; equivalent IT management or technical leadership experience considered • Hands-on knowledge of Jamf, Microsoft Intune, and Microsoft Entra ID • Hands-on experience with RMM platforms such as NinjaOne, Datto RMM, ConnectWise Automate, or similar • Knowledge of MSP operating models, SLAs, and vendor/contract management • Knowledge of Microsoft 365 administration and identity platforms, including Okta and Microsoft Entra ID • Familiarity with networking fundamentals and Cisco Meraki • Understanding of IT asset lifecycle management, security best practices, and endpoint compliance standards • Strong vendor and MSP relationship management skills, including performance reviews, escalations, and contract negotiation • Project management skills including scoping, scheduling, budgeting, stakeholder communication, and cross-team coordination • Strong technical troubleshooting and escalation judgment across hardware, endpoints, networking, and conferencing • Excellent verbal and written communication, discretion, and professionalism • Organizational skills to manage concurrent projects, vendors, and device inventory • Ability to lead multiple concurrent IT projects, vendor relationships, and support escalations • Ability to exercise sound judgment in high-visibility, sensitive situations involving senior leadership and board members • Ability to translate business and security requirements into actionable technical project plans • Ability to hold outside vendors and MSP partners accountable to SLAs and service quality standards • Ability to operate independently while keeping stakeholders informed • Preferred certifications: Microsoft MD-102, Microsoft AZ-104, CompTIA Security+ • UPSTACK will not sponsor a new applicant for employment authorization for this position

🏖️ Benefits

• Equal Opportunity Employer • Reasonable accommodations for individuals with disabilities, including adjustments to the application, interview, or assessment process and modifications to the work environment or job duties • Salary range fixed at $90,000 to $120,000 annually with no room for negotiation