Customer Success Manager, Research

Job not on LinkedIn

🔥 3 minutes ago

🐻 Alaska, Iowa, +7 more states – Remote

🐻 Alaska – Remote 🌾 Iowa – Remote 🌾 Nebraska – Remote 🎸 Mississippi – Remote 🗿 South Dakota – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $119k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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ŌURA

WebsiteLinkedInAll Job Openings

201 - 500 employees

🧘 Wellness

Wellness • Wearables • Health

ŌURA is a company that produces smart rings designed to provide in-depth health metrics and insights. The Oura Ring tracks a variety of health-related data such as sleep patterns, heart rate, activity levels, and stress. It aims to help users live healthier and more productive lives through accurate biometrics tracked via a comfortable ring worn all day and night. With features that benefit women's health, heart health, and overall wellness, ŌURA rings are marketed as both technologically advanced and user-friendly devices for personal health monitoring.

📋 Description

• Own post-sale success for a portfolio of customers, serving as the primary point of contact. • Build trusted relationships with customer stakeholders, understand their goals and timelines, and align Oura's capabilities to what success actually looks like for their team. • Drive adoption, engagement, and retention by ensuring customers realize clear value from Oura’s products and services. • Lead specialized onboarding for research teams, managing deployment logistics for study participants and ongoing lifecycle execution in partnership with Sales. • Monitor account health, proactively identifying risks, renewal needs, and expansion opportunities. • Collaborate cross-functionally with Sales, Enterprise Support, Product, and Operations to deliver a seamless customer experience. • Apply an understanding of research environments — including data privacy considerations (GDPR/HIPAA) and stakeholder structures — to tailor your approach for each customer. • Manage multiple customer initiatives with strong execution, clear communication, and sound project management. • Capture and share customer insights to inform product and process improvements. • Maintain accurate account records and engagement data in CRM and internal systems. • Own post-sale relationships for a portfolio of customers and/or partners, serving as the primary point of contact for ongoing success.

🎯 Requirements

• 5+ years of experience in customer success, account management, professional services, or post-sales roles. • A track record of owning renewals and contributing to retention and expansion outcomes — you think commercially, not just relationally. • Experience managing customer relationships in a technology, SaaS, or health-related environment. • Familiarity with research, health tech, or life sciences environments is a strong plus — we'll invest in getting the right CSM up to speed on our space. • A consultative, customer-centric approach with the ability to move beyond support to become a strategic advisor for research institutions and commercial life sciences partners. • Strong analytical, problem-solving, and communication skills. • Self-starter mentality with the ability to manage multiple priorities in a fast-paced, evolving environment.

🏖️ Benefits

• Competitive salary and equity packages • Health, dental, vision insurance, and mental health resources • An Oura Ring of your own plus employee discounts for friends & family • 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off • Paid sick leave and parental leave