Logistics Specialist, Fulfillment

🔥 9 minutes ago

🇺🇸 United States – Remote

💵 $79.9k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 4%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 27 days.

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ŌURA

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

🏭 Manufacturing

💼 Consulting

Healthcare • Manufacturing • Consulting

ŌURA is a company that produces smart rings designed to provide in-depth health metrics and insights. The Oura Ring tracks a variety of health-related data such as sleep patterns, heart rate, activity levels, and stress. It aims to help users live healthier and more productive lives through accurate biometrics tracked via a comfortable ring worn all day and night. With features that benefit women's health, heart health, and overall wellness, ŌURA rings are marketed as both technologically advanced and user-friendly devices for personal health monitoring.

📋 Description

• Monitor D2C and B2B/Commercial order queues in NetSuite and warehouse systems, review aging orders, and follow up on orders at risk of missing SLA • Triage holds, backorders, address or shipping issues, system handoff failures, and shipment discrepancies; drive each issue to resolution • Coordinate with the warehouse to cancel, prioritize, release, or rework orders, including D2C replacements and urgent shipments • Resolve ERP, WMS, and EDI fulfillment errors; maintain accurate order records and escalate recurring or time-sensitive issues • Track open and aging orders, on-time shipping performance, and exception trends across D2C and Commercial channels • Partner with warehouse, Commercial, Member Care, and Systems teams to address root causes and improve SOPs, trackers, and handoffs • Support D2C/B2B launches, new markets, commercial partnerships, product or packaging initiatives, and cross-functional operational programs • Coordinate end-to-end testing and UAT across ecommerce, NetSuite, 3PL/WMS, shipping, returns, and customer-notification workflows; manage test orders, defects, and signoff status • Track launch dependencies and risks, support launch-day monitoring and post-launch hypercare, and transition new workflows into steady-state SOPs

🎯 Requirements

• 3+ years of hands-on logistics, order management, or fulfillment experience • Experience using ERP and warehouse management systems to investigate and resolve order-level issues; NetSuite experience is a plus • A track record of resolving fulfillment exceptions such as holds, backorders, shipping errors, and system or EDI failures • Demonstrated ability to solve ambiguous operational problems creatively and build scalable processes, controls, and automation from the ground up • Experience with end-to-end testing, UAT, launch readiness, or cross-functional operational initiatives • Strong prioritization, follow-through, and communication skills, with confidence working directly with warehouse partners and internal teams • Must reside in the United States; candidates residing in Alaska, Delaware, Iowa, Mississippi, Nebraska, South Dakota, West Virginia, and Wisconsin are not considered

🏖️ Benefits

• Competitive salary and equity packages • Health, dental, vision insurance, and mental health resources • An Ōura Ring of your own plus employee discounts for friends & family • 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off • Paid sick leave and parental leave

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