Patient Care Coordinator – Temporary, 3 Month Assignment

🔥 1 minute ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $16 - $18 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Upstream Rehabilitation

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚕️ Healthcare Insurance

💰 Private Equity Round on 2015-12

Healthcare Insurance

Upstream Rehabilitation is the country's largest dedicated provider of outpatient physical and occupational therapy services. Committed to advancing health, Upstream focuses on clinical excellence through post-doctoral educational programs, structured mentorship, and tracking of patient outcomes. The company offers extensive career opportunities in corporate and clinical roles, fostering an inclusive work environment and investing in professional development. Upstream also supports community outreach through its Pillars with Purpose benevolent funds, encouraging associates to engage in volunteer service. With over 1,200 clinics across the United States, Upstream Rehabilitation provides exceptional care and innovative rehabilitation technologies to empower patients on their healing journeys.

📋 Description

• Support patients by managing referrals and scheduling evaluations and follow‑up visits accurately and on time. • Deliver a positive patient experience through outbound calls, appointment reminders, voicemail management, and barrier resolution • Assist with insurance and authorization workflows, including benefits verification and clear communication of coverage details • Complete essential administrative tasks in the EMR, ensuring documentation is accurate, timely, and compliant • Provide reliable remote coverage for clinics during staffing gaps while meeting performance, quality, and service‑level expectations. • Other projects and duties as assigned.

🎯 Requirements

• High school diploma or equivalent. • 1+ year of experience in a healthcare front office, patient access, scheduling, call center or insurance verification role. • Strong phone-based communication skills with the ability to engage patients professionally and empathetically. • Proficient in basic computer systems and multitasking across multiple queues and platforms. • Demonstrated ability to manage time effectively, meet service-level standards, and work independently in a remote environment. • High attention to detail with a commitment to accurate, timely documentation and data integrity. • Adaptable problem-solver able to follow defined procedures, interpret basic reports, and adjust to varying clinic workflows and territory needs.

🏖️ Benefits

• Competitive compensation • Comprehensive benefits • Ongoing professional development