Patient Service Resolution Representative

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $14 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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US Acute Care Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

💊 Pharmaceuticals

📡 Telecommunications

💰 Private Equity Round on 2021-02

Healthcare • Pharmaceuticals • Telecommunications

US Acute Care Solutions is a physician-owned company specializing in the management and provision of acute care services across the United States. With a focus on emergency medicine, hospital medicine, and critical care, USACS partners with health systems to enhance patient care and improve the healthcare continuum. Annually, the company serves over 10 million patients and operates more than 500 clinical programs in 30 states, driven by a commitment to innovation, quality, and collaborative healthcare delivery.

📋 Description

• Handle high volume of inbound calls from patients, patient representatives, attorneys, and insurance companies • Accurately identify caller’s needs and resolve inquiries in a timely and accurate manner • Research and document billing issues by following documented standard work policies, procedures and department resources effectively • Utilize escalation protocols when necessary to address complex accounts • Communicate USACS billing policies clearly as they relate to patient accounts • Identify billing concerns and issues; and take proactive steps to minimize negative impacts to the patient, department, and/or company • Maintain strict confidentiality and professionalism in compliance with HIPAA and USACS Code of Conduct, House Rules, Missions, and Values • Performs various duties including but not limited to: research accounts, processing payments/adjustments, and processing incoming correspondence from patients, attorneys, insurance companies, etc.

🎯 Requirements

• High school diploma or equivalent • Experience in call centers, customer service, medical insurance, or billing is helpful, but not required • Ability to provide the highest quality of Customer Service to patients, hospital staff, co-workers, etc. • Exceptional phone skills and active listening • Ability to adapt communication style to different types of callers • Proficiency with Windows applications, including Excel, Word, and Outlook • Understanding medical insurance terminology; familiarity with ICD-10 and CPT coding is beneficial • Basic math skills for handling calculations related to payments and balances • Effective multitasking, prioritization, and time management abilities • Must be self-motivated with the capacity to work independently and collaboratively • Comfortable working in a fast-paced, dynamic environment

🏖️ Benefits

• Medical, dental, and vision insurance options • Health savings accounts (HSA) and flexible spending accounts (FSA) • 401(k) employee and employer contributions • Paid time off, including vacation, sick leave, and company holidays • Paid parental leave & family support benefits • Short-term and long-term disability insurance • Life and accidental death & dismemberment (AD&D) insurance • Employee assistance programs & wellness resources