Account Review Specialist

🔥 1 minute ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $20 - $27 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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U.S. Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1863

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

U. S. Bank is a major financial services institution headquartered in the United States, providing a wide range of banking and financial products to individuals and businesses. The bank offers services in retail banking, corporate banking, wealth management, credit underwriting, and investment management. With a commitment to diversity, equity, and inclusion, U. S. Bank emphasizes the importance of culture and values, offering career growth opportunities and supporting the health and wellness of its employees. U. S. Bank engages with communities and provides educational resources to enhance financial literacy. As a member of the FDIC, it ensures the security of its deposit products, although investment and insurance products are not FDIC insured and may lose value.

📋 Description

• Establish and maintain working relationships with assigned business accounts • Serve as the main day-to-day contact between program administrators or relationship managers • Answer, research, and resolve customers' operational problems using a Consultative Account Management approach • Assist with delinquency management, client systems, and program implementations • Promote electronic and web-based solutions and eliminate inefficient paper reports or program management techniques • Identify and report issues and maintain accurate accounting of assigned portfolio specifics • Follow up on client inquiries, provide training, and provide updates • Coordinate and interact with internal teams to ensure high service delivery • Communicate with clients primarily by telephone or email

🎯 Requirements

• High school diploma or equivalent • Typically three to five years of customer service experience • Effective verbal, written, and interpersonal communication skills • Proven customer service/relations skills, including handling complaints, problems, and general inquiries • Effective telephone skills, including listening and demonstrating courtesy, empathy, and accuracy • Thorough knowledge of relevant operational processes and procedures and company products and services • Proficiency navigating relevant computer systems to pull reports, shadow clients, and troubleshoot technical issues • Ability to perform interest calculations and account adjustments • Strong analytical and problem-solving skills • Ability to manage multiple tasks/projects and deadlines simultaneously • Ability to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

🏖️ Benefits

• Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law • Incentive and recognition programs • Equity stock purchase • 401(k) contribution and pension

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