Contact Center Customer Experience Specialist, Bilingual Spanish Preferred

🔥 14 minutes ago

🌵 Arizona, North Carolina, +4 more states – Remote

🌵 Arizona – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🧀 Wisconsin – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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U.S. Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1863

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

U. S. Bank is a major financial services institution headquartered in the United States, providing a wide range of banking and financial products to individuals and businesses. The bank offers services in retail banking, corporate banking, wealth management, credit underwriting, and investment management. With a commitment to diversity, equity, and inclusion, U. S. Bank emphasizes the importance of culture and values, offering career growth opportunities and supporting the health and wellness of its employees. U. S. Bank engages with communities and provides educational resources to enhance financial literacy. As a member of the FDIC, it ensures the security of its deposit products, although investment and insurance products are not FDIC insured and may lose value.

📋 Description

• Provide a high level of customer service by responding to telephone or email inquiries, requests, and problems • Research and resolve problems and errors, including those related to fraud support and internet operations • Obtain thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems, and procedures • Act as a liaison between customers and U.S. Bank departments to resolve complex customer or technology issues • Process and respond to customer inquiries using multiple systems to provide account information • Answer every call with professionalism and accuracy • Ask questions to resolve customer concerns and understand their financial needs • Present options to customers to make banking easy and convenient • Attend specialized skill training and complete training for the November 30, 2026 start date

🎯 Requirements

• High school diploma or equivalent • Typically a minimum of nine months of Contact Center customer service training/experience, 18 months of prior customer service or related experience, and successful completion of specialized skill training • Effective problem-solving and negotiation skills • Ability to navigate multiple computer systems, applications, and search tools • Proven time management skills and ability to multitask • Experience interacting positively with unsatisfied customers • Good communication skills, including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies • Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications • Bilingual Spanish is preferred but not required • Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

🏖️ Benefits

• 10% shift differential for shifts beginning at 12:30 p.m. or later • 10% language premium for bilingual Spanish after successful assessment and training • Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law • Incentive and recognition programs • Equity stock purchase • 401(k) contribution and pension