Fraud Operations Analyst – CEC

🔥 0 minutes ago

🌾 North Dakota, Minnesota – Remote

🌾 North Dakota – Remote ❄️ Minnesota – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

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U.S. Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1863

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

U. S. Bank is a major financial services institution headquartered in the United States, providing a wide range of banking and financial products to individuals and businesses. The bank offers services in retail banking, corporate banking, wealth management, credit underwriting, and investment management. With a commitment to diversity, equity, and inclusion, U. S. Bank emphasizes the importance of culture and values, offering career growth opportunities and supporting the health and wellness of its employees. U. S. Bank engages with communities and provides educational resources to enhance financial literacy. As a member of the FDIC, it ensures the security of its deposit products, although investment and insurance products are not FDIC insured and may lose value.

📋 Description

• Handle inbound customer calls while delivering a world-class customer experience. • Review account and application activity for potential fraud concerns. • Investigate complex fraud scenarios, including identity theft and account takeover. • Conduct detailed research across multiple systems and data sources. • Secure accounts by applying appropriate restrictions and controls to prevent financial loss. • Initiate and process fraud claims in accordance with established procedures. • Review and complete escalated actions from frontline teams to ensure accurate resolution. • Identify emerging fraud trends and escalate concerns appropriately. • Maintain expertise in fraud prevention practices, operating procedures, regulatory requirements, and bank policies.

🎯 Requirements

• High school diploma or equivalent • Typically seven or more years of related work experience • Strong analytical and critical thinking skills. • Excellent customer service and communication abilities. • Ability to navigate complex situations and make sound decisions. • A passion for protecting customers and combating fraud. • Proven ability to perform effectively in a fast-paced environment. • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

🏖️ Benefits

• Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law