Gateway Support Representative

Job not on LinkedIn

🔥 6 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $20 - $26 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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U.S. Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1863

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

U. S. Bank is a major financial services institution headquartered in the United States, providing a wide range of banking and financial products to individuals and businesses. The bank offers services in retail banking, corporate banking, wealth management, credit underwriting, and investment management. With a commitment to diversity, equity, and inclusion, U. S. Bank emphasizes the importance of culture and values, offering career growth opportunities and supporting the health and wellness of its employees. U. S. Bank engages with communities and provides educational resources to enhance financial literacy. As a member of the FDIC, it ensures the security of its deposit products, although investment and insurance products are not FDIC insured and may lose value.

📋 Description

• Handle inbound technical support calls from merchants and business clients • Diagnose and troubleshoot payment gateway, software, and hardware issues • Guide customers through technical troubleshooting steps over the phone • Document customer interactions and troubleshooting activities accurately • Support email inquiries between calls • Collaborate with team leads and Tier 2 support teams when escalations are required • Communicate effectively with customers during high-pressure situations and service disruptions • Stay current on new technologies, system updates, and business processes

🎯 Requirements

• 1+ years of technical support, help desk, call center, or customer service experience • Basic troubleshooting experience with software, hardware, or technical systems • Strong verbal communication skills • Ability to explain technical concepts to non-technical individuals • Strong customer service and problem-solving skills • Ability to multitask across phone conversations, documentation, and team communications simultaneously • Associate's degree or coursework in Information Technology, Computer Science, or a related field (preferred) • Technical certifications or technical training (preferred) • Previous call center or IT support experience (preferred) • Experience supporting payment systems, point-of-sale systems, financial services technology, or merchant services (preferred) • Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

🏖️ Benefits

• Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law • Incentive and recognition programs • Equity stock purchase • 401(k) contribution and pension