Technical Support Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $75k - $95k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nash

WebsiteLinkedInAll Job Openings

11 - 50 employees

📦 Logistics

🍽️ Food & Beverage

💼 Consulting

Logistics • Food & Beverage • Consulting

Nash is the leading delivery platform built to manage, orchestrate, and scale last-mile operations. With a focus on workflow optimization, fleet management, and orchestration, Nash provides businesses with a comprehensive solution for enhancing their delivery performance. The platform offers advanced tools for automating dispatch rules, integrating fleets, and transforming the check-out experience with dynamic delivery options. Nash caters to industries such as grocery, retail, restaurants, and pharmacy, empowering companies to exceed customer expectations and drive brand loyalty through enhanced customer engagement and analytics. As an essential infrastructure for last-mile logistics, Nash supports multi-market operations and partners with hundreds of delivery fleets globally, showcasing its impact and reliability in modern commerce logistics.

📋 Description

• Diagnose configuration questions, known error patterns, API and webhook issues, and account-specific behavior across the Nash platform • Own clear, actionable escalations to Engineering or Enterprise Operations, including reproduction steps, investigation performed, impact assessment, and severity • Serve as the active shift team for P1 incidents by coordinating communication, engaging Engineering, and keeping customers and stakeholders informed • Monitor Datadog dashboards, alerts, and logs for anomalies and emerging risks • Document resolution patterns for novel issues and contribute to the knowledge base • Provide overflow support for Delivery Support during peak windows • Investigate, resolve, and escalate complex platform and integration issues across Nash's delivery orchestration system

🎯 Requirements

• 2–5+ years in Technical Support, Support Engineering, or a related technical role in a SaaS environment • Hands-on experience investigating complex platform issues and diagnosing problems rather than only routing tickets • Comfortable with APIs, webhooks, and integration troubleshooting in a production environment • Experience with monitoring and observability tools such as Datadog, New Relic, Grafana, or similar • Clear, calm written communication, especially during incidents or when customers are frustrated • Judgment about when to investigate further versus escalate, with discipline to document thoroughly • Located in the US, Eastern timezone • Experience supporting logistics, marketplace, or high-volume transactional platforms • Prior incident response or post-mortem participation • Experience contributing to knowledge bases or support documentation • Familiarity with ticketing platforms like Pylon, Zendesk, or similar

🏖️ Benefits

• Equity opportunity • Quarterly broader team on-sites to bond with teammates • Flexible paid time off • Health, dental, and vision insurance for US employees • Early-stage, well-funded startup with opportunities to directly impact the company and grow your career