Director, Strategic Customer Development – NORAM

Job not on LinkedIn

🔥 57 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

🐊 Florida, Illinois, +8 more states – Remote

🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🌲 North Carolina – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $171.8k - $243.3k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 0%

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US Pharmacopeia

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1820

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

US Pharmacopeia is a non-profit scientific organization that develops and publishes public quality standards, reference materials, and analytical guidance for medicines, dietary supplements, and food ingredients to protect patient and consumer safety worldwide. USP provides over 7,000 reference standards, verification and audit programs, training and technical guidance (including for biologics, gene therapies, and impurities), and data-driven tools to strengthen medicine supply chains and regulatory predictability.

📋 Description

• Lead commercial strategy execution for USP's portfolio of standards in North America • Drive revenue and unit growth, expand market presence, and accelerate USP's impact across the North American pharmaceutical industry • Oversee sales operations and distribution channels across North America • Lead a geographically dispersed sales team and foster senior-level customer relationships • Create and execute strategic account plans and support or lead multi-year supply agreement negotiations • Identify opportunities in emerging therapeutic areas and high-growth markets • Create user forums, quality hours, workshops, and webinars with Scientific Affairs, Science Leads, and Regulatory Affairs • Build partnerships with regional distributors through training, shared resources, and joint customer engagement • Represent USP at industry conferences, trade associations, and professional forums • Use Salesforce CRM and data analytics to manage the sales pipeline and track business performance • Analyze sales data and provide monthly and quarterly business reviews to USP leadership • Monitor industry trends, regulatory dynamics, and competitive developments • Lead and develop a regional sales team of 6 Strategic Customer Development managers, 2 Inside Sales Account managers, and 1 Sales Development Associate • Collaborate with Scientific Affairs, Customer Service, Technical Service, Pricing, Finance, and Marketing • Travel up to 60% to engage customers, support regional team members, and expand USP's presence • Define and execute North America commercial strategy, annual priorities, operating objectives, and performance measures • Advise the Vice President on commercial growth opportunities and organizational effectiveness • Oversee territory alignment, customer segmentation, and resource allocation across the region

🎯 Requirements

• 10+ years of experience in Sales • At least 5 years of progressive sales leadership experience • 5+ years of people management experience • Bachelor's degree in a life sciences discipline, preferably analytical chemistry, biochemistry, biology, or biotechnology • Experience using a CRM platform, preferably Salesforce, and a data analytical platform such as Tableau • Proven track record of driving revenue growth, consistently achieving sales targets, and leading a geographically dispersed sales team • Deep understanding of the pharmaceutical market, customer needs, and commercial dynamics • Strong problem-solving skills with a customer-centric approach • Strong relationship-building and ability to influence senior decision-makers across global organizations • Proficiency with Tableau or similar data analytical platform and Salesforce or similar CRM • Excellent interpersonal, presentation, and communication skills • Ability to work well with diverse employees and customers • Primary residence in MD, VA, WV, DC, PA, MI, KS, FL, NC, IL, or MN, or in Canada • Ability to travel domestically up to 60% of the time • Master's degree, MBA, pharmaceutical sciences/business training, regulatory/clinical development/quality assurance/GMP experience, and an existing North American pharmaceutical network are preferred or desired

🏖️ Benefits

• Company-paid time off • Comprehensive healthcare options • Retirement savings • Reasonable accommodations for individuals with disabilities • Mentorship, professional development, and leadership opportunities • Training in equitable management practices and tools • Target annual bonus (varies based on level of role)