Outreach & Disaster Response Coordinator

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🤠 Texas – Remote

🤠 Texas – Remote

💵 $47k - $50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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United Way of San Antonio and Bexar County

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 Non-profit

🌍 Social Impact

Non-profit • Social Impact

United Way of San Antonio and Bexar County is a nonprofit organization dedicated to uniting the community to identify and address critical social issues. With a vision that emphasizes the importance of opportunities for a good life, the organization focuses on ensuring that children have a healthy start, students graduate, families thrive, and emergency assistance is available for those in need. United Way works to enhance community capacity and collaboration, striving for a stable and flourishing community where individuals can live united.

📋 Description

• Develop and deliver presentations to nonprofit organizations, faith-based organizations, government agencies, healthcare partners, and community groups. • Conduct outreach throughout the seven-county Golden Crescent Region to increase awareness of 2-1-1 services. • Cultivate and sustain strategic partnerships with community organizations, local governments, emergency management agencies, and other stakeholders. • Identify resource gaps and community trends and recommend outreach strategies to improve access to services. • Represent 2-1-1 at community meetings, coalitions, conferences, and public events. • Coordinate the collection, verification, and dissemination of disaster-related resource information. • Create and distribute disaster notifications, situational updates, and resource information to 2-1-1 staff and TIRN members. • Develop After-Action Reports (AARs) following disaster activations. • Participate in emergency management meetings, trainings, exercises, and disaster response activities. • Ensure compliance with TIRN Emergency Management Protocols and statewide disaster response procedures. • Provide Information & Referral (I&R) and crisis intervention services as operational needs require. • Maintain expert knowledge of 2-1-1 systems, technology, operations, and disaster response protocols. • Provide leadership and operational support during high call-volume periods, disaster activations, and special projects. • Support service level goals by assisting Call Specialists during critical operational needs. • Perform other duties as assigned.

🎯 Requirements

• Bachelor’s degree – required / master’s degree – preferred in Health & Human Services, Social Services or other related field of study. • High level of interpersonal skills to handle sensitive and confidential information. • Position continually requires demonstrated poise, tact and diplomacy. • Five to eight years of progressively responsible experience in community outreach, emergency management, nonprofit leadership, or human services. • Extensive knowledge of community issues. • Strong relationships in the nonprofit, public and private sectors. • Staff and volunteer management. • Preferred Qualifications: Experience with disaster response or emergency management. • Knowledge of Texas 2-1-1, TIRN, and Inform USA standards. • Bilingual in English and Spanish. • Strong public speaking and presentation skills. • Experience using resource databases or case management systems.

🏖️ Benefits

• Employer-subsidized healthcare plan with employer-funded HRA offered. • Group dental, vision, life insurance and other insurance products available. • Paid holidays, personal and sick leave time. • 403(b) retirement plan with employer matching available.