Program Manager

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

👻 Ghost score 10%

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Valeris

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💊 Pharmaceuticals

🏥 Healthcare

🤝 B2B

Pharmaceuticals • Healthcare • B2B

Valeris is a fully integrated life sciences commercialization partner formed by the merger of PharmaCord and Mercalis. The company provides comprehensive solutions across the healthcare value chain to help life sciences companies bring products to market and improve patient access and adherence. Valeris offers data and strategic insights, patient support and access programs, and healthcare provider engagement tools, serving over 500 life sciences customers and supporting millions of patients. Headquartered in Morrisville, North Carolina and Jeffersonville, Indiana, Valeris focuses on enabling commercialization and patient-centric services for pharmaceutical and life sciences organizations.

📋 Description

• Serve as the primary client contact for pharmaceutical program(s) • Manage program(s) according to the scope of work, program procedures, standard operating procedures, and contracted budget • Manage client relationships, gaining trust and building rapport • Manage day-to-day program operations, including supervision of staff • Drive assigned performance responsibilities of teams and team members • Monitor and report program statistics and metrics • Escalate issues that jeopardize delivery to contracted standards • Prioritize and manage personal schedules and the schedules of others • Work cross-functionally with internal stakeholders on program operations • Contribute to analysis and writing of client reports and deliverables • Present program data, information, and insights to internal and external customers • Participate in process and performance improvement initiatives with Hub Services leadership and client teams • Mobilize stakeholders regarding program design, improvements, and changes • Travel on a limited basis and attend related meetings/conferences as required • Participate in interviewing, employee evaluation, and employee training • Provide verbal and written feedback to team members based on reviews, metrics, QA results, and observed behaviors • Ensure adherence to training deadlines, corporate policies, confidential-data requirements, and SOPs • Assist with requirements identification, specifications development, and User Acceptance Testing as needed • Perform additional assigned tasks or projects

🎯 Requirements

• Bachelor’s degree in relevant discipline or equivalent work experience • 4-6 years of experience working in Reimbursement, Pharmaceutical Marketing or Patient Services • Experience managing a team of Case Managers, Patient Service Representatives, or similar role • Experience reporting on HUB metrics and communicating trends to clients • Demonstrated successful leadership experience • Excellent PC skills including Microsoft Office and Internet experience • Excellent verbal and written communication and presentation skills • Strong analytical and problem-solving skills • Strong technical aptitude and experience working in various CRM software platforms • Prefer candidates who can type at least 35 words per minute with 97% accuracy • Flexibility to travel as needed is preferred • Successful completion of a background check and, depending on the position, a drug screen

🏖️ Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs • Additional health support, including telehealth and Employee Assistance Program (EAP) services • Company match on Health Savings Account contributions • Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000 • Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability • 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting • Paid Time Off (PTO) and Sick Leave to support work-life balance • Nine paid holidays plus two floating holidays • Opportunities for advancement in a company that supports personal and professional growth • A challenging, stimulating work environment that encourages new ideas • Inclusive workplace with deliberate efforts to support diversity • Mission-driven, inclusive culture where work makes a meaningful impact