Senior Director, Client Services

🕒 July 9

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟠 Senior

📁 Client Services

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Valeris

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💊 Pharmaceuticals

🏥 Healthcare

🤝 B2B

Pharmaceuticals • Healthcare • B2B

Valeris is a fully integrated life sciences commercialization partner formed by the merger of PharmaCord and Mercalis. The company provides comprehensive solutions across the healthcare value chain to help life sciences companies bring products to market and improve patient access and adherence. Valeris offers data and strategic insights, patient support and access programs, and healthcare provider engagement tools, serving over 500 life sciences customers and supporting millions of patients. Headquartered in Morrisville, North Carolina and Jeffersonville, Indiana, Valeris focuses on enabling commercialization and patient-centric services for pharmaceutical and life sciences organizations.

📋 Description

• Provide strategic and operational leadership for a portfolio of affordability programs. • Lead and develop high-performing teams through effective coaching, training, and performance management. • Ensure achievement of client SLAs, quality standards, and compliance requirements. • Serve as the primary escalation point for operational, client, and patient-related issues. • Build and maintain strong relationships with client stakeholders through regular touchpoints, business reviews, and governance meetings. • Analyze program performance metrics and implement corrective actions and continuous improvement initiatives, using data as a key driver of decision-making support. • Oversee program budgets, staffing models, forecasting, and resource planning. • Partner with internal departments to support system enhancements, program launches, and operational readiness activities. • Ensure compliance with applicable regulatory, privacy, and industry requirements, including HIPAA, FDA, and manufacturer-specific guidelines. • Support business development efforts by participating in client presentations, RFP responses, and implementation planning for new programs. • Drive innovation and operational excellence through process optimization, automation, and technology-enabled solutions. • Maintain a patient-centric approach while balancing client objectives, operational efficiency, and financial performance.

🎯 Requirements

• BA/BS degree preferred • 8-10 years of experience required working at a market access and/or patient affordability vendor, specialty pharmacy, pharmaceutical company, or healthcare industry partner, including previous management experience. • Advanced problem-solving skills with the ability to work cross-functionally to resolve issues and generate results among potentially conflicting constituencies • High-level of confidence, integrity, enthusiasm, executive presence and a personality that fits a fast-paced, energetic, and proactive organization. • Strong work ethic is a must. • Ability to manage others, both direct and indirect reports • Proven ability to work in a team environment where the majority of team reports up to you and where coaching, mentoring, and delegating is an absolute must. • Exceptional verbal and written communication and presentation skills required to both internal and external clients • Ability to build strong relationships with peers, across the organization and the senior leadership team • Excellent interpersonal skills and ability to influence sometimes without explicit authority • Thorough understanding of business operations and processes required.

🏖️ Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs • Additional health support, including telehealth and Employee Assistance Program (EAP) services • Company match on Health Savings Account contributions • Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000 • Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability • 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting • Paid Time Off (PTO) and Sick Leave to support work-life balance • Team members receive nine paid holidays plus two floating holidays • Opportunities for advancement in a company that supports personal and professional growth • A challenging, stimulating work environment that encourages new ideas • Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace • A mission-driven, inclusive culture where your work makes a meaningful impact