Senior Coordinator, Client Services

🕒 July 1

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Advarra

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1983

☁️ SaaS

💊 Pharmaceuticals

SaaS • Pharmaceuticals

Advarra is a provider of integrated regulatory oversight and clinical trial technology, combining independent IRB review and compliance services with enterprise SaaS platforms (including Braid, OnCore, Clinical Conductor, eReg, and eSource). The company delivers operational intelligence, AI-powered protocol design and automation, site collaboration, study startup and enrollment tools, and strategic enablement services to sponsors, CROs, research sites, and institutions to improve efficiency, compliance, and patient safety across the clinical trial lifecycle.

📋 Description

• Provide exemplary client service as the main point of client contact • Manage day-to-day relation for assigned accounts • Review Protocol/site submissions and understand supporting documentation • Demonstrate understanding of multiple types of Protocol and Site Submissions • Handle customization requests and vendor relations • Complete work promptly and respond to customers within 24 hours • Escalate customer or timeline issues as needed • Assist with process improvement initiatives • Attend conferences and workshops

🎯 Requirements

• Bachelor’s degree or four years of equivalent experience • Four (4) years’ experience in IRB or clinical research setting • Certified IRB Professional (CIP) or attainment of CIP within one (1) years of eligibility preferred • Intermediate computer skills, including proficiency with MS Office Suite • Knowledge of Federal laws and guidelines pertaining to Research and the Use of Human Subjects • Excellent communication skills including reading, writing, listening, and understanding scientific/medical dialogue • High level of attention to detail, accuracy and thoroughness • Excellent organizational skills and ability to manage conflicting demands

🏖️ Benefits

• health coverage • paid holidays • variable bonus