Associate Director, Client Services

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟠 Senior

📁 Client Services

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Kobie

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1990

Kobie is a global, market-leading, end-to-end loyalty solutions provider for the world’s most successful brands.With strategy-led technology, Kobie is consistently named an industry leader by Forrester with a mission of growing value through loyalty.

📋 Description

• Drive the evolution and success of our clients’ customer loyalty programs. • Shape loyalty strategies, leveraging data-driven insights and cross-functional collaboration to enhance customer experiences and maximize program ROI. • Manage loyalty programs that enhance customer retention and satisfaction. • Develop strategies to drive program adoption and engagement. • Understand our client’s customer data and insights to refine loyalty program offerings. • Collaborate with technology teams to ensure seamless execution and integration of loyalty programs. • Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program. • Monitor our client’s program's performance metrics, such as participation rates, redemption rates, and ROI. • Oversee our clients program budget, ensuring effective allocation of resources and staying within budgetary constraints.

🎯 Requirements

• 8-10 years of experience in client services, account management, relationship management, or customer loyalty roles. • Experience within the financial services industry, including prior experience working with or within financial institutions such as banks, credit unions, or card issuers. • Bachelor’s degree in marketing, Business, or a related field. • Deep understanding of financial services terminology, culture, and business drivers. • Strong analytical skills with experience in data analysis and interpretation. • Experience managing complex client relationships with multiple stakeholders. • Knowledge of CRM software, loyalty program platforms, and customer segmentation. • Excellent communication skills with emphasis on clarity, documentation, and over-communication. • Strong project management abilities with attention to detail. • Ability to work cross-functionally in a fast-paced environment. • Creative problem-solving and a customer-focused mindset.

🏖️ Benefits

• Flexible Time Off to recharge when needed • Nine Company-Wide Holidays • A diverse suite of benefits prioritizing your growth, development, and personal well-being