Client Services Manager – Distribution Market Sector

🕒 June 27

🇺🇸 United States – Remote

💵 $117k - $191k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📁 Client Services

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Brown and Caldwell

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1947

💼 Consulting

🏗️ Construction

🏥 Healthcare

Consulting • Construction • Healthcare

Brown and Caldwell is an environmental engineering and consulting firm focused on water and wastewater systems, providing end-to-end solutions from design and construction management through operations, treatability testing, pilot demonstrations, and digital optimization. The company specializes in membrane and advanced water-treatment technologies (including potable reuse and PFAS/emerging contaminant solutions), climate change resilience, utility performance, and research and innovation to serve utilities, municipalities, and industrial clients. Brown and Caldwell combines field services, laboratory work, and digital tools (e. g. , BC:Opta™) to improve water stewardship, sustainability, and infrastructure performance.

📋 Description

• own and execute a multi-year client growth strategy aligned with BC and client business objectives. • develop and advance the client business case, including revenue targets, service expansion, and positioning milestones. • secure and deliver profitable work while managing risk exposure. • lead the performance of the full client portfolio (projects and pursuits) to achieve revenue, margin, and backlog targets. • maintain utilization aligned with portfolio expectations. • provide regular performance calibration with Business Unit and Area/Market leadership. • build and lead an engaged, high-performing Client Service Team (CST) with clear accountability. • coordinate resources across business lines and engage SMEs to expand service breadth. • mentor developing team members and model effective client leadership. • expand relationships across client functional areas and leadership levels. • translate client insights and market intelligence into actionable growth strategies. • execute structured client engagement plans (minimum 20% client-facing time). • serve as Sales Leader on key pursuits; evaluate opportunities and develop win strategies. • maintain accurate client data and apply governance between CSM and PM roles to ensure unified client messaging and delivery alignment. • flexibility to adapt and execute various additional assignments based on evolving needs.

🎯 Requirements

• a minimum of 10 years of experience in environmental engineering and consulting industry with progressive responsibilities including marketing and business development. • proficiency in managing client portfolios to achieve revenue, margin, and growth outcomes. • advanced professional acumen in balancing project oversight with strategic client leadership. • demonstrated ability to identify, evaluate, and scope new business opportunities in coordination with business leaders. • proficiency in go/no-go decision support and development of effective pursuit win strategies. • experience serving as Sales Leader for key proposals. • ability to identify and engage appropriate teaming partners to strengthen competitive positioning. • advanced proficiency in developing, expanding, and leveraging client relationships across multiple organizational levels. • strong ability to research and translate client business drivers into actionable growth strategies. • capability to identify emerging client needs and align BC capabilities to capture new market opportunities. • demonstrated ability to motivate and align multidisciplinary teams to execute business plans. • advanced facilitation, interview, and executive communication skills (written and oral). • working proficiency in risk identification, mitigation, and performance management. • familiarity with governance principles, decision-support models, and change leadership practices. • proficiency in leveraging digital tools, data systems, and AI-enabled platforms to support client and business performance. • advanced leadership skills with the capability to inspire and guide a team.

🏖️ Benefits

• medical • dental • vision • short and long-term disability • life insurance • an employee assistance program • paid time off and parental leave • paid holidays • 401(k) retirement savings plan with employer match • performance-based bonus eligibility • employee referral bonuses • tuition reimbursement • pet insurance • long-term care insurance