Client Services Director

🕒 May 26

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

⏰ Full Time

🔴 Lead

📁 Client Services

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Lumanity

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2020

👥 HR Tech

🛍️ eCommerce

📋 Compliance

HR Tech • eCommerce • Compliance

Lumanity is focused on improving the candidate experience through modern digital solutions. The company's initiatives include streamlining the application process and utilizing anonymous data to enhance user interaction on their platform. They emphasize privacy and compliance in their operations, ensuring that candidate data is handled with care and transparency.

📋 Description

• Identify and convert new business opportunities, by expanding current accounts • Take responsibility for the strategic direction, growth and development, and delivery standards for a range of accounts • Build strong client relationships at the highest level, that ensure repeat business with that client • Maximize the chance of repeat business by meeting with clients, keeping in regular contact and upselling wherever possible • Attend client meetings individually and with colleagues to ensure Lumanity is recognised for thought leadership, project excellence, and innovation above and beyond our competitors • Focus on account planning for growth within key current accounts • Work with the Account teams to plan account development and growth • Work closely with the Account teams to achieve targets for the account, including increased levels of repeat business year on year • Be part of a dedicated team to work towards achieving agreed annual targets • Implement new company procedures • Seek ways of improving quality and show awareness of need to continually innovate • Seeks opportunities to innovate, to bring new ideas/services to market • Actively implement and seek to develop company practices • Acts as a role model

🎯 Requirements

• Advanced experience in research or professional services organisation • Advanced experience in research-based project management role • Extensive experience in ad-hoc, primary research within a client facing, commercial setting • Extensive life sciences, healthcare / pharma experience, and therapy area knowledge • Strong knowledge across research methodologies and practices • Proven skills and track record in project and account management, with outstanding client communication and influencing skills • A strong track record at business generation – both with new and existing clients • Computer proficient: Outlook, Word, PowerPoint and Excel

🏖️ Benefits

• Competitive salary plus bonus scheme • Medical, dental, and vision insurance options • 401(k) plan with employer match • Generous amount of paid time off annually + 10 paid holidays • Flexible spending accounts for health and dependent care • Employee Assistance Program • Paid short-term and long-term disability coverage