Manager, Client Services – AI, CX

🕒 May 4

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

📁 Client Services

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 49%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Serve as primary executive-facing PMO leader for AI programs • Translate client business objectives into AI roadmaps, OKRs, and KPIs • Present portfolio status, risks, options, and value realization to client executives • Lead steering committees, QBRs, and executive communication • Establish AI PMO standards and lifecycle stage gates • Run portfolio intake, prioritization, funding, and benefits tracking • Implement AI-augmented reporting, dashboards, and risk sensing • Oversee end-to-end delivery of AI solutions, including data readiness, model validation, deployment, and adoption • Ensure alignment to responsible AI principles and compliance • Partner with Data/ML Engineering, MLOps, Security, and Business stakeholders • Lead, mentor, and coach PMs, TPMs, and analysts • Manage staffing, workload balancing, and performance • Foster a high-performing, client-centric culture

🎯 Requirements

• BS/BA in a technical field (e.g., CS/IS/EE) or business field (e.g., Marketing/MIS), or equivalent work experience required • MBA preferred • 7–10+ years in program/project management • 3+ years managing AI/ML initiatives • Proven people-leadership experience managing and coaching direct reports • Experience delivering complex, client-facing AI programs • Strong understanding of AI/ML concepts, data governance, and MLOps • Excellent executive communication and stakeholder leadership • PMP Certification

🏖️ Benefits

• Fast-paced, collaborative, and creative work environment • Opportunities to learn and grow • Internal career opportunities across multiple roles, disciplines, domains, and locations • Equal opportunity employment