Senior Director of Client Services

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🕒 April 24

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Walker Bowen Talent Partners

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2019

🤝 B2B

🎯 Recruiter

B2B • Recruitment • Human Resources

Walker Bowen Talent Partners is a growth talent advisory firm specializing in enhancing startups and high-growth companies by providing them with dynamic teams of high performers and leaders. They offer a range of services including experienced recruitment, fractional executives, human resources, marketing, and organizational development, tailored to support companies in navigating unique challenges and achieving success. Their partnership approach emphasizes building strong relationships to implement effective strategies that foster innovation, integrity, and collaboration.

📋 Description

• Owns the client experience for all affiliated entities (e.g., clients, facilities) • Ensures seamless engagement, ride quality, crisis communication, grievance closure, and quality improvement • Reports directly to the COO and brings deep healthcare experience to lead facilities, escalation and complaints teams • Responsible for seamless engagement with facilities partners including pipeline generation, engagement, onboarding, on-going support and quality improvement • Ensure facilities are empowered to seamlessly move members into and out of facilities • Serve as a central point of contact to triage, coordinate and communicate any escalations related to member access • Own the complaint and grievance motion to ensure 100% defect free execution • Provide insights to further improve client's delivery and work with technology and operations teams to roll out new solutions

🎯 Requirements

• Bachelors degree with a MPH, MBA or other advanced degree preferred • Healthcare leader with 15+ years of experience delivering platform solutions, engaging a broad stakeholder universe, and improving quality • 3-7 years experience leading stakeholder facing teams including exempt and non-exempt labor • Significant experience in Medicare Advantage and Managed Medicaid payor facing roles • Experience with healthcare requirements around member experience, escalation mgmt, compliance, benefit integrity, approval & denials etc. • Six Sigma Black Belt or equivalent experience with process excellence and quality improvement • Expertise in systems thinking with an emphasis on delivering SLA's, NPS and cost metrics • Executive presence with excellence in written and verbal communication spanning word, excel and powerpoint

🏖️ Benefits

• Remote with flexible hours • Comprehensive medical, dental, and vision insurance • 401(k) with company match • Generous PTO, paid company holidays, and paid parental leave • Career growth and development opportunities in a mission-driven organization • Competitive salary, annual bonus opportunities, and equity options