Senior Coordinator, Client Services

🕒 July 1

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Advarra

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1983

☁️ SaaS

🤖 Artificial Intelligence

Healthcare • SaaS • Artificial Intelligence

Advarra is a provider of integrated technology and services for clinical research, combining institutional review and compliance services with software platforms to support the full clinical trial lifecycle. The company offers ethics review services (IRB, IBC, DMC, endpoint adjudication), site enablement and research staffing, and a suite of cloud products — including eRegulatory, eConsent, eSource/EDC, CTMS and study design tools — plus an AI-powered operational intelligence engine (Braid) to streamline trial start-up, enrollment, and operations. Advarra serves sponsors, CROs, research sites, and institutions with a focus on patient protection, regulatory compliance, and accelerating trial outcomes.

📋 Description

• Serves as the main Sponsor/CRO and PI/site contact on assigned studies • Manages the day-to-day relationship for assigned top tier accounts • Manages review of Protocol/site submissions by reading, reviewing, and understanding protocol and all supporting documentation • Demonstrates an advanced understanding of multiple types of Protocol and Site Submissions • Documents and executes client customizations; processes change requests • Manages vendor relations and documentation for foreign language translations • Maintains a high level of accuracy and attention to detail and collaborates with the quality assurance team to ensure a minimal rate of error. • Completes work in a timely manner, responding to customers within 24 hours of email/voicemail receipt • Escalates any customer or timeline issues to management • Assists with process improvement initiatives • Attends conferences and workshops • Other duties as assigned

🎯 Requirements

• Bachelor’s degree or four years of equivalent experience • Four (4) years’ experience in IRB or clinical research setting that includes applying regulations to the protection of human subjects • Certified IRB Professional (CIP) or attainment of CIP within one (1) years of eligibility • Intermediate computer skills, including proficiency with MS Office Suite with an emphasis on Word and Outlook • Ability to effectively use proprietary system • Knowledge of Federal laws and guidelines pertaining to Research and the Use of Human Subjects including the FDA and DHHS • Write and speak in English to compose business text such as letters, memos, e-mails and reports; copy or transcribe information; summarize or condense information; edit, revise, correct, proofread • Listen, understand and interpret scientific and medical dialogue to be able to quickly and accurately communicate IRB determinations to clients. • Read and understand research texts such as medical protocols and Informed Consent Forms • Must have high level of attention to detail, accuracy and thoroughness; Problem solving skills • Highly organized and efficient; Process and procedure oriented • Excellent interpersonal skills to work professionally and effectively with others and provide high levels of customer service • Communicate clearly and professionally, both verbally and in writing; public speaking • High level of professionalism and discretion with all communication with clients • Ability to follow written and verbal instructions and work independently as required to plan, organize, schedule and complete work within deadlines • Ability to manage conflicting demands and priorities • Ability to adapt to changes in office technology, equipment and/or processes • Demonstrated consistency and dependability in attendance, quantity and quality of work

🏖️ Benefits

• Health coverage • Paid holidays • Variable bonus