Senior Manager – Associate Director, Process Design & Deployment

🕒 June 27

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟠 Senior

🧑‍🎨 Art Director

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Valeris

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💊 Pharmaceuticals

🏥 Healthcare

🤝 B2B

Pharmaceuticals • Healthcare • B2B

Valeris is a fully integrated life sciences commercialization partner formed by the merger of PharmaCord and Mercalis. The company provides comprehensive solutions across the healthcare value chain to help life sciences companies bring products to market and improve patient access and adherence. Valeris offers data and strategic insights, patient support and access programs, and healthcare provider engagement tools, serving over 500 life sciences customers and supporting millions of patients. Headquartered in Morrisville, North Carolina and Jeffersonville, Indiana, Valeris focuses on enabling commercialization and patient-centric services for pharmaceutical and life sciences organizations.

📋 Description

• Researches, analyzes, and recommends improvements to business and system business processes in order to improve overall organization performance • Studies operational and performance data to identify trends and opportunities for improvement • Develops project plans, communicates changes and may provide training to impacted business units as necessary • Serve as a consultant to clients and D&I on program design to ensure alignment with technical workflows, process standards, and system capabilities (or challenges) • Understands both the customer’s need and the system capabilities/ challenges and able to offer effective solutions within platform standards • Support Program Ops and BA to ensure accurate capture and translation of functional and technical workflows into CLS, ensuring all integrations and data migration activities are seamless • Identify, document & prioritize business, process, and data requirements • Support Patient Programs services design and CRM documentation of the end-to-end Patient Journey as required for client Discovery sessions • Ensure Program design and business rules and program process flows are in alignment with technical workflows, process standards, and system capabilities • Support for data migration, data mapping, and integrations • SME support for CLS operational reporting, dashboards set up • Assist with technical workflows creation, system integration, data validations and user acceptance testing as required • Support Design & Implementation Team and Client Services with CLS solutions, from Design to Hypercare • Sales support for CRM demos and RFPs

🎯 Requirements

• Bachelor’s degree and 8+ years of service-related experience in project/operations management, customer service, or training • Extensive knowledge of HUB Operations, inclusive of Nursing, Reimbursement and PAP experience. • Required direct experience supporting and liaising between the client facing teams and Technology and operational delivery teams • “Power User” Salesforce CRM Experience and ability to assist End-Users with UAT and Hypercare • Salesforce Reporting Experience, with ability to build out Dashboards and Operational reports as required • Data Mapping and Migration Experience • Experience working with offshore & near-shore MSP and Contractors • Extensive understanding of operational workflows and CRM to support Program build and Enhancement, and ability to identify process improvement opportunities • Expertise in Sales and Training presentations for varied size audiences, intimate groups and online presentations • Ability to work across multiple ops groups such as Training, TC Script, Business Solutions, Telecom, Data Analytics/Reporting and IT • Advanced proficiency with MS Excel, Visio and PPT required

🏖️ Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs • Additional health support, including telehealth and Employee Assistance Program (EAP) services • Company match on Health Savings Account contributions • Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000 • Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability • 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting • Paid Time Off (PTO) and Sick Leave to support work-life balance • Team members receive nine paid holidays plus two floating holidays • Opportunities for advancement in a company that supports personal and professional growth • A challenging, stimulating work environment that encourages new ideas • Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace • A mission-driven, inclusive culture where your work makes a meaningful impact