Order Processor, Bilingual (Eng/Span)

🔥 16 hours ago

🌵 Arizona, Nevada – Remote

🌵 Arizona – Remote 🎰 Nevada – Remote

💵 $18 - $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💬 Bilingual

🚫👨‍🎓 No degree required

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Valet Living

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

🏥 Healthcare

🏨 Hospitality

💰 $265k Seed Round on 2018-02

Logistics • Healthcare • Hospitality

Valet Living is a premier provider of amenity services focused on enhancing the living experience in multifamily communities. They offer a variety of services, including doorstep trash collection and pet park management, which improve property values and provide support for property managers and residents alike. Their goal is to set the standard for residential living by offering convenience and quality service to communities.

📋 Description

• Accurately create and process service work orders in the system • Serve as the first point of contact for client inquiries via phone, email, and text • Resolve client and resident issues or escalate as needed • Build and maintain strong client relationships • Provide timely updates and proactive communication • Coordinate with branch operations teams on scheduling changes, order updates, and service delivery • Maintain accurate client records and update databases • Document all client interactions thoroughly • Conduct follow-up calls and digital surveys • Identify opportunities for improving customer satisfaction • Assist with account setup • Manage client property information • Ensure smooth communication across teams

🎯 Requirements

• 2+ years of order processing, customer service, or call center experience • Hospitality/concierge or executive assistant background is a plus • High school diploma or GED required • Additional coursework or degree preferred • English/Spanish bilingual proficiency required • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Teams) • Salesforce experience highly preferred • Outstanding service skills, empathy, and ability to resolve issues with urgency and professionalism • Strong ability to multitask, prioritize, and ensure accuracy in a fast-paced environment • Professional demeanor and ability to adapt quickly • Ability to work with minimal supervision • Comfortable working with cross-functional teams • Must reside in Nevada or Arizona at the time of hire • Must be able to work Pacific/Mountain Time hours

🏖️ Benefits

• Medical, dental, and vision coverage for you & your family • HSA with employer contributions • Flexible Spending Accounts • 401k with company match • Life and disability insurance • AD&D • Business travel coverage • Up to 15 PTO days annually • 10 paid holidays • 1 floating holiday • 1 volunteer day • Tuition reimbursement up to $5,250 per year • Access to online education center • Referral bonuses • Pet insurance • Associate assistance programs • Discount programs • Rewards and recognition • Free access to Torch Fitness virtual programs • Promotion from within • Remote work environment