Network Operations Center (NOC) Analyst – Day Shift

🔥 1 hour ago

🏈 Alabama, South Dakota – Remote

🏈 Alabama – Remote 🗿 South Dakota – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌐 Network Operations

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Vantage Point Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🎖️ Defense

📦 Logistics

Consulting • Defense • Logistics

Vantage Point Solutions is a comprehensive engineering and consulting firm that serves the broadband and telecommunications industry as well as financial institutions. The company specializes in broadband feasibility, project management, network implementation, cybersecurity, and regulatory compliance. With expertise in power engineering and wildfire mitigation, Vantage Point offers tailored solutions to meet the unique needs of their clients. They are recognized for securing substantial funding for broadband projects and enhancing telecommunications services across America, from implementation to strategic planning.

📋 Description

• Serve as a front-line resource responsible for monitoring network activity • Respond to alerts and manage tickets • Communicate with customers, internal teams, and third parties • Monitor broadband service provider networks using network monitoring systems • Create, update, and manage tickets documenting troubleshooting steps • Implement network changes and upgrades • Perform initial triage and basic troubleshooting of network issues • Escalate issues to internal teams or vendors when necessary • Work rotating shifts, including nights, weekends, and holidays • Track incidents through resolution and ensure proper ticket closure • Support customer notifications and outage communications • Follow established procedures, runbooks, and escalation workflows • Assist during scheduled maintenance by monitoring performance and validating system status • Maintain accurate records of incidents and customer interactions • Participate in shift handoffs to provide awareness of ongoing tickets • Ensure all alarms, incidents, and reported issues are promptly investigated and communicated

🎯 Requirements

• Excellent written and verbal communication skills • Basic understanding of networking fundamentals (TCP/IP, routing, switching, VLANs, DNS, DHCP) • Experience or familiarity with network monitoring tools and ticketing systems • Strong troubleshooting and analytical thinking skills • Ability to work under pressure and meet deadlines • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment • Strong attention to detail and commitment to accurate documentation • Ability to follow structured processes and escalation procedures • Customer-focused mindset with professionalism under pressure • Ability to work independently and as part of a team • Willingness to work shift-based schedules, including nights, weekends, and holidays • Must be authorized to work in the United States

🏖️ Benefits

• medical insurance • dental insurance • vision insurance • life and disability insurance • 401(k) plan