Field Service Specialist

🔥 18 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $60k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Vantive

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

🏥 Healthcare

🧬 Biotechnology

Manufacturing • Healthcare • Biotechnology

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams globally. For 70 years, Vantive has driven meaningful innovations in kidney care. The company’s solutions and services deliver over 1 million touchpoints each day to patients around the world. Vantive focuses on elevating the dialysis experience through digital solutions and advanced services, while also investing in transforming vital organ therapies beyond kidney care. The company aims to provide therapies that fit more easily into providers’ practices and patients’ lives, offering greater flexibility and efficiency for care teams, and longer, fuller lives for patients.

📋 Description

• Perform installation, calibration, preventive maintenance, and repairs on a wide range of electro-mechanical medical equipment • Diagnose and resolve equipment failures, identifying root causes and implementing corrective actions • Manage service territory by scheduling service calls, preventive maintenance, and travel efficiently • Maintain accurate documentation of service activities, maintenance records, and inventory transactions • Plan and order necessary parts for service and maintenance, maintaining proper inventory control • Provide training and guidance to customer personnel on equipment operation, maintenance procedures, and inspection techniques • Communicate effectively with customers regarding service status, arrival times, and issue resolution • Represent the company professionally through positive attitude, appearance, and engagement with customers and colleagues • Mentor and support other service technicians; contribute to departmental meetings, training events, and knowledge sharing • Participate in installation projects, field actions, and assigned initiatives

🎯 Requirements

• Experienced in biomedical engineering, including installation, maintenance, and repair of medical devices • Demonstrated ability to work independently to effectively manage assigned territory • Strong interpersonal skills with the ability to maintain a high level professional and courteous conduct with peers, internal and external customers • Excellent verbal and written communication skills required • Proficiency in Microsoft Office tools (Outlook, Word, Excel, Visio, Project, PowerPoint) • Able to work in healthcare environments while adhering to PPE protocols • Ability to travel 50-75%, including overnight stays; willingness to drive long distances or fly as required • Valid driver’s license required • Demonstrates alignment with Vantive’s cultural values: Care, Own it, Trust, and Innovate.

🏖️ Benefits

• medical, dental and vision coverage that start on day one • insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance • Aon Pooled Employer Plan (“Aon PEP”) • Vantive’s 401(k) retirement savings plan • Flexible Spending Accounts • educational assistance programs • time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service • family and medical leaves of absence • paid parental leave • commuting benefits • Employee Discount Program • Employee Assistance Program (EAP) • childcare benefits