Product Manager, Therapy Services Operations

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $108k - $135k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

👻 Ghost score 0%

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Vantive

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

🏥 Healthcare

🧬 Biotechnology

Manufacturing • Healthcare • Biotechnology

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams globally. For 70 years, Vantive has driven meaningful innovations in kidney care. The company’s solutions and services deliver over 1 million touchpoints each day to patients around the world. Vantive focuses on elevating the dialysis experience through digital solutions and advanced services, while also investing in transforming vital organ therapies beyond kidney care. The company aims to provide therapies that fit more easily into providers’ practices and patients’ lives, offering greater flexibility and efficiency for care teams, and longer, fuller lives for patients.

📋 Description

• Manage cross-functional programs supporting Success Services innovation, pilot execution, launch preparation, and scale-up • Develop and maintain project plans, timelines, risk registers, issue logs, and stakeholder communications • Coordinate global and regional teams to align execution with program milestones • Support governance processes, leadership reviews, and decision-making forums • Track objectives and escalate risks, dependencies, and resource constraints • Support operational readiness planning for new service launches and market expansions • Coordinate launch playbooks, implementation frameworks, training materials, procedures, and support documentation • Facilitate service deployment and adoption with regional stakeholders while maintaining global standards • Monitor launch performance and identify process improvement opportunities • Standardize operational workflows and best practices for scalable service delivery • Maintain service lifecycle management, governance, issue resolution, and operational support processes • Coordinate transitions from development and launch teams into ongoing operational ownership • Support post-launch enhancements and continuous improvement initiatives • Develop dashboards, KPIs, and reporting mechanisms for service performance, adoption, operational effectiveness, and customer outcomes • Analyze operational data, support business cases and impact assessments, and drive continuous improvement • Build relationships and facilitate collaboration across Product, Commercial, Operations, Technology, Legal, Medical, and Quality teams

🎯 Requirements

• Bachelor's degree in Business, Engineering, Healthcare Administration, Information Systems, or related field • 5+ years of experience in project management, product operations, digital health, service operations, or related functions • Demonstrated experience leading complex cross-functional programs in a global environment • Experience launching and scaling products, services, or customer success programs • Strong understanding of operational processes, governance, and organizational design • Excellent stakeholder management, communication, and influencing skills • Strong analytical, problem-solving, and project management capabilities • Experience in healthcare, medical devices, digital health, or connected care solutions preferred • Experience developing operating models and sustaining product organizations preferred • Knowledge of Agile, Product Management, and Change Management methodologies preferred • PMP, PgMP, Agile, Scrum, or equivalent certification preferred • Experience working with globally distributed teams and regional markets preferred • Ability to travel 5–10% as required to support global initiatives and stakeholder engagement

🏖️ Benefits

• Medical, dental and vision coverage starting on day one • Basic life, accident, short-term and long-term disability, and business travel accident insurance • Aon Pooled Employer Plan (Aon PEP) • 401(k) retirement savings plan • Investment options, financial education, and retirement resources • Flexible Spending Accounts • Educational assistance programs • Paid holidays • Paid time off ranging from 20 to 35 days based on length of service • Family and medical leaves of absence • Paid parental leave • Commuting benefits • Employee Discount Program • Employee Assistance Program (EAP) • Childcare benefits • Remote or hybrid work arrangement • Equal opportunity and reasonable accommodation support

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