VP of Customer Engagement

🕒 April 30

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Vapi

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🚗 Transport

🏢 Enterprise

Transport • Enterprise • Technology

Vapi is a technology company focused on developing innovative solutions for the transportation and logistics industry. We aim to enhance efficiency and reduce costs through advanced data analytics and automation, making supply chain management more effective and responsive.

📋 Description

• Audit enterprise accounts and evaluate health using existing scorecards • Build deep fluency in the Vapi platform (latency, multi-assistant squads, CLI) • Align with Sales leadership on GTM strategy and immediate expansion opportunities • Identify at-risk accounts and implement retention strategies • Execute a unified engagement strategy across inbound and outbound motions • Lead technical and strategic teams to translate customer goals into production deployments • Strengthen post-sale support with engineering-led problem solving • Ensure seamless lifecycle ownership from pre-sale through expansion • Operationalize a data-driven Net Revenue Retention (NRR) engine • Build frameworks that drive 10x customer value and enterprise-wide adoption • Translate field insights into product roadmap inputs • Establish Customer Engagement as a core driver of revenue growth

🎯 Requirements

• Leader of leaders with 10+ years across GTM, Solutions, or Customer Success in technical environments • Proven ability to manage and scale multi-disciplinary technical teams • Strong commercial instincts with a track record of growing accounts, not just supporting them • Deep technical fluency; able to engage credibly with both executives and engineers • Systems thinker who sees pre-sales and post-sales as a single continuum • Highly autonomous operator who builds playbooks from first principles

🏖️ Benefits

• Competitive salary and excellent equity ownership • Comprehensive health coverage: medical, dental, and vision plans • We love hanging out, and we do quarterly off-sites • Flexible time off: take what you need • Catered meals, transportation, gym, and a $10k annual L&D budget