Order Analyst

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Varsity Brands

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚽ Sports

📚 Education

🤝 B2B

💰 Private equity on 2025-04

Sports • Education • B2B

Varsity Brands is a company that elevates student experiences by providing products, programs, and events for schools, teams, and youth sports. Its two main divisions—BSN SPORTS and Varsity Spirit—supply customized uniforms, apparel, footwear, fanwear, equipment, facility branding, competitions, training camps, yearbooks, and school-partnership services (IMPACT) aimed at building school spirit and student success. Varsity Brands serves schools, clubs, and communities nationwide, focusing on youth athletics, cheer/dance, and school engagement initiatives that reach millions of students.

📋 Description

• Review and monitor open orders to ensure FIRST CLASS customer service. • Investigate exception orders and work with other internal teams to find quick and exceptional resolutions to issues. • Proactively discover and resolve potential issues such as any order being held up, orders with shortages, past due orders, and order cancellations. • Assess order discrepancies and determine when replacement orders are necessary. • Provide status updates to sales and support when issues are identified. • Send professional emails that are organized, clear, and informative. • Ensure all inquiries and status updates are sent or responded to within 24 business hours. • Support and adhere to all company policies, procedures, and operational guidelines.

🎯 Requirements

• Strong written and verbal communication skills • Excellent organizational and time-management abilities • High attention to detail and proven problem-solving and critical-thinking skills • Ability to manage multiple priorities in a fast-paced environment • Customer-focused mindset with a sense of urgency • Ability to work independently in a remote environment • Proficient in Microsoft Office (Outlook, Excel, Teams) and order management systems • Previous customer service, production support, or order management experience preferred

🏖️ Benefits

• Comprehensive Health Care Benefits • HSA Employer Contribution/ FSA Opportunities • Wellbeing Program • 401(k) plan with company matching • Company paid Life, AD&D, and Short-Term Disability • Generous My Time Off & Paid Holidays • Varsity Brands Ownership Program • Employee Resource Groups • St. Jude Partnership & Volunteer Opportunities • Employee Perks including discounts on personal apparel and equipment!