Technical Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VAST Data

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤖 Artificial Intelligence

💰 $83M Series D on 2021-05

Artificial Intelligence

VAST Data is the data platform company for the AI era, focused on delivering scalable performance and simple data management to enhance productivity for workload-intensive applications. Founded in 2019, it has become the fastest-selling data infrastructure startup in history, specializing in cloud storage, data storage, flash storage, and universal storage. VAST particularly targets innovations in deep learning, all flash, QLC flash, and NVMe technologies, making it a vital player in the data center architecture and storage solutions market.

📋 Description

• Serve as the primary post-sales contact and “one-hand-to-shake” for customers • Work with Support Engineers to handle post-sales customer activity • Participate in virtual account teams with Sales and Sales Engineers • Maintain knowledge of VAST Data products and manage daily account operations • Manage customer escalations • Plan and oversee customer installations and upgrades • Capture lessons learned and action items with due dates and owners • Collaborate with Engineering to submit and advocate for customer bugs and feature requests • Work with account Sales Engineers to drive adoption of new features and functionality • Build trusted customer relationships based on customer-first service and technical expertise • Respond quickly to technical support issues and coordinate the appropriate technical resources • Manage installations, upgrades, break-fix activities, and expansions, partnering with Sales, Professional Services, and external partners when needed • Lead and coordinate weekly, monthly, and quarterly customer review meetings • Understand and advocate for customer use cases, requirements, and needs • Submit and manage feature requests and bugs with product marketing and development teams • Identify continuous-improvement opportunities to increase adoption and usage of VAST products • Keep account teams informed of status and activities • Lead a pod of Customer Success team members and leverage team skillsets around customer priorities • Balance KPIs and VAST SLAs with customer happiness and satisfaction

🎯 Requirements

• Customer obsessed • Self-starter; able to take initiative without direction • Ability to manage own time in a growing global team and fully remote company • Highly organized; experience tracking work in tickets and dashboards • Ability to context-switch in a fast-paced, changing environment • Excellent business written and verbal technical communication and presentation skills • Ability to deftly manage and defuse hot customer situations • Knowledge and experience in enterprise IT infrastructure, networking, and storage space preferred • Broad understanding of the enterprise software world • Knowledge and working experience in common Linux system administration tasks and Linux OS • Knowledge of networking, with working experience in Linux network configurations and network troubleshooting • In-depth knowledge and hands-on experience with storage, S3, and high-performance computing advantageous • MS or B.Sc. in CS, CE, EE, or related fields • Ability to travel around 20% of the time • Flexibility as responsibilities change and evolve with business needs • Team player

🏖️ Benefits

• Fully remote company / remote work arrangement • Opportunity to work with a fast-growing AI infrastructure company • Ability to travel around 20% of the time