IT Service Technician I

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VC3

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔒 Cybersecurity

🏥 Healthcare

💰 Venture Round on 2016-02

Managed IT Services • Cybersecurity • Healthcare

VC3 is a managed IT services provider dedicated to helping municipalities, businesses, and healthcare organizations optimize their technology infrastructure. With a focus on proactive support, cybersecurity, and data management, VC3 offers services including cloud hosting, managed security services, and compliance solutions tailored to the specific needs of its clients. By streamlining IT processes, VC3 enables organizations to focus on their core missions while ensuring reliable and secure technology support.

📋 Description

• Provide end user support to VC3 clients via inbound phone, email, and webchat, following an ITIL-founded triage model • Troubleshoot hardware, applications, VPN/remote access, network drives, DNS, and workstation performance issues • Support user account management in Active Directory, Exchange, and O365, including account setups/terminations, password resets, email updates, and permission changes • Perform IMAC requests, software installs, and system updates • Manage mobile and telephone support, including mobile email setup, phone system adjustments, call forwarding, and extension updates • Investigate spam/phishing emails, secure compromised email accounts, and complete malware scans and removal • Escalate out-of-scope issues to the appropriate elevated team • Update tickets, change logs, internal guides, and knowledge base articles • Participate in the on-call rotation • Perform additional duties as required

🎯 Requirements

• Minimum 1 year of experience in a technical support or customer service position OR recent technical education experience in a post-secondary environment • Demonstrable understanding of Windows OS (7–11), Office Suite/365, Windows Server (2016–2025), Active Directory, DHCP, DNS, Terminal Services, and MS Entra environment • Must meet Criminal Justice Information Systems (CJIS) requirements post-employment • Subject to criminal and department of motor vehicles background checks • Participation in an on-call rotation of 1 week every 3–4 months

🏖️ Benefits

• Remote-first flexibility, with some roles including an onsite component depending on team needs • Company-paid time off • Mental health and leave support through the Employee and Family Assistance Program • Company-matched 401(k)/RRSP plans • Leadership Academy • Monthly learning sessions • Mentorship programs • Learning reimbursements • Internal career fairs • Job shadowing • Personalized career-pathing and internal mobility • Autonomy and recognition • Transparent leadership and manager support • Criminal and department of motor vehicles background checks post-employment • CJIS requirements post-employment