Regional Operations Director, DC Metro – N. Virginia

🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $133k - $167k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 0%

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VCA Animal Hospitals

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🏥 Healthcare

👥 B2C

Healthcare • B2C

VCA Animal Hospitals is a nationwide network of veterinary hospitals and support services focused on companion animal health. With over 1,000 local VCA hospitals across the United States and a support office in Los Angeles, VCA provides clinical care, internships, continuing education, and regional leadership for veterinarians, technicians, and hospital staff. The company emphasizes professional development (750+ courses referenced), industry-leading practices (e. g. , wellness plans and clinical stances), and operates as part of the Mars, Inc. family. VCA serves pet owners directly through its hospital network and related services.

📋 Description

• Own and deliver regional P&L and KPIs across 14 hospitals • Coach and hold hospital leaders accountable for performance • Identify growth opportunities and expand service offerings • Optimize appointment and capacity utilization • Enhance doctor productivity while maintaining medical excellence and patient outcomes • Manage pricing strategies, discount governance, and fee structures • Use financial, operational, and medical quality insights to guide decisions and mitigate risk • Drive financial performance through cash control, budgeting, labor management, and inventory management • Execute enterprise-designed programs across hospitals • Optimize workflows, appointment availability, resource allocation, and operational processes • Build partnerships with hospital leaders and foster a high-trust, people-first culture • Lead regional talent strategy, including recruitment, leadership development, retention, and succession planning • Coach leaders through performance management, engagement, and culture-building • Partner with Group Vice President and Medical Operations leaders as part of the Triad of Care • Support veterinarian onboarding, engagement, retention, and new graduate success • Resolve non-medical client escalations • Collaborate with Marketing on regional initiatives, community presence, and brand strategies • Share best practices and champion continuous improvement

🎯 Requirements

• Bachelor’s Degree / MBA or DVM or a degree in healthcare • 8+ years driving multi-unit operational performance with end-to-end P&L responsibility; 10+ years preferred • Advanced digital fluency with productivity platforms, including MS365 • Strong proficiency in data and analytics platforms, including Excel and Power BI • Ability to read, write, and speak English • Ability to relocate for career pathing • Experience in the veterinary, healthcare, or related service industry preferred • Experience with P&L management, pricing execution, contract coordination, revenue optimization, and labor management • Ability to learn and adopt new technologies and company systems • Strong analytical skills and ability to interpret financial, operational, and medical performance data • Ability to align operational decisions with medical priorities • Skilled communication and ability to translate complex ideas into understandable guidance • Ability to stand, walk, stoop, kneel, crouch, climb, and lift, carry, and move up to 50 pounds • Ability to travel within the United States up to 75% of the time

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Paid vacation days • Paid sick days • 401(k) • Generous employee pet discounts • Competitive compensation