Ambulatory Technical Communications Program Manager

🔥 12 hours ago

🏈 Alabama, Florida, +13 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $62.4k - $96.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

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This company has sponsored H1B visas in the past.

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VCU Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

VCU Health is an academic medical center dedicated to advancing medicine and improving community health. With over 800 physicians across 200 clinical specialties, it offers a wide range of services including cancer care, heart and vascular services, neurosciences, orthopaedics, pediatrics, emergency care, and telehealth. VCU Health integrates cutting-edge technology and clinical expertise to make medical advancements a reality. It operates various hospitals and comprehensive care centers, including the VCU Medical Center in Downtown Richmond and the Children's Hospital of Richmond. VCU Health also emphasizes research and clinical trials to push the boundaries of what's possible in medicine.

📋 Description

• Lead patient appointment and communication activities across Ambulatory Services • Determine and oversee operational and communication strategies through needs assessments and capacity management • Contribute information and analysis to organizational strategic plans and reviews • Oversee the quality and accuracy of communication content and deployment • Establish and manage communications operations, including appointment reminders, pre-service mailings and proactive care-gap closure • Develop, implement and execute communication strategies • Integrate multimedia communications for external audiences • Investigate, analyze and troubleshoot communication and appointment-system issues • Recommend and implement service-recovery strategies • Collaborate with senior leadership, providers and business partners to determine practice and program needs • Provide innovative solutions supporting patient access • Foster a world-class customer-service environment and organizational focus on consumer access and experience • Direct the work of an analyst team supporting communication activities • Develop standard patient messaging using telephonic, virtual and live resources • Supervise pre-visit and reminder messages across all mediums in partnership with clinics and providers

🎯 Requirements

• Permanently reside in Alabama, Arkansas, Florida, Georgia, Kentucky, Kansas, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, South Carolina, Tennessee, Texas, Virginia, or West Virginia • Minimum of five (5) years of progressive experience in a healthcare environment • Bachelor’s Degree, or equivalent experience may be considered in lieu of education • Excellent written and oral communication skills • Strong analytical and critical thinking skills • Knowledge of HIPAA, FERPA and other relevant privacy rules and policies • Experience managing large complex cross-functional projects • Experience managing multiple concurrent projects or multi-track programs using project management practices, methodologies and process improvement techniques • Strong project management and business analysis skills • Ability to interpret business needs and translate needs to applications • Comfortable interacting with internal staff, management and clinic partners • Strong facilitation and interpersonal skills • Ability to lead, delegate and influence • Ability to work in a fast-paced environment and balance multiple projects • Ability to work autonomously and manage change, shifting priorities, demands and timelines • Ability to supervise direct and indirect project team members • Must be willing and able to travel 15–20% as needed • Some extended and weekend hours may be required • Project Management Professional or Lean Six Sigma training preferred • Leadership, supervisory or project management experience preferred • Experience in academic medicine preferred • Experience developing patient communications for healthcare providers and diverse audiences preferred • Experience in project management, design and coordination preferred • Bachelor's or Master's Degree in Business, Health Administration, Communications, Marketing, Public Relations, Information Systems or related field preferred • Physical ability to lift under 20 lbs.; prolonged standing, sitting and walking; strong recall, reasoning, problem solving, hearing, clear speech, legible writing, reading and logical thinking; ability to adapt to frequent change