Customer Advocate

Job not on LinkedIn

🔥 54 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🗣️ Customer Advocate

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vector Security

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1970

🔐 Security

👥 B2C

🤝 B2B

💰 $450M Debt Financing on 2019-06

Security • B2C • B2B

Vector Security is a provider of residential and commercial security solutions that designs, installs, and monitors alarm systems, video surveillance, smart-home automation, and fire & life-safety systems. The company offers professional installation, 24/7 monitoring, mobile app control, and local branch support for homeowners and businesses, plus managed network and physical security services. With decades of experience, Vector Security serves both individual consumers and regional/national commercial customers.

📋 Description

• Develop and maintain excellent relationships with new and existing customers to increase customer retention • Advocate for customers through proactive and reactive communication with customers at risk of cancelling • Address incoming cancellation requests using persuasion techniques to retain customers • Resolve customer complaints and issues to enhance customer satisfaction • Identify opportunities to assist dissatisfied customers with tailored solutions to prevent cancellations • Focus on account retention and reduce attrition rates • Document cases for comprehensive and accurate reporting • Promote additional services and products to residential customers while maintaining customer loyalty • Proactively contact customers at risk of cancellation • Gather and act on customer feedback to improve the customer experience • Manage case queues and customer contacts by tasking the team

🎯 Requirements

• High School Diploma or equivalent • Minimum 2 years in a call center environment as a Customer Advocacy or Retention representative • Understand the business and necessary KPIs to accurately apply performance expectations • Communicate effectively and professionally with customers • Demonstrate patience, empathy, effective listening, adaptability, and a respectful demeanor • Written and verbal communication skills across telephone, email, and chat • Ability to resell the value of Vector Security using persuasion • Ability to make sound and accurate decisions independently while balancing business and customer needs and contract terms • Ability to manage multiple projects and team members and adapt to a fast-changing environment • Ability to meet internal and external customer deadlines • Ability to become proficient in company-specific CRM and scheduling software • Ability to manage case queues and customer contacts by tasking the team • High proficiency with Microsoft Office programs • Knowledge of security system design and troubleshooting • Complete ADC certification within 90 days • Complete Point Central training to assist MDU customers • Able to obtain and maintain state licenses and technical certification as needed to access customer accounts • Able to work from home without distraction using Vector-provided equipment

🏖️ Benefits

• Competitive compensation with incentive eligibility • Medical, dental, and vision coverage • Company paid life and AD&D insurance • Company paid short- and long-term disability • FSA/HSA Plans • Voluntary benefit products • 401k retirement savings plan after just 60 days • Paid time off for vacation, sick and floating holidays • Tuition reimbursement • Vector-provided equipment for remote work • Growth opportunities