Senior Digital Experience Research Analyst

🔥 19 hours ago

🇺🇸 United States – Remote

💵 $108k - $180k / year

⏰ Full Time

🟠 Senior

🛍️ E-commerce

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Veeam Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

💼 Consulting

📦 Logistics

☁️ SaaS

💰 $500M Private Equity Round on 2019-01

Consulting • Logistics • SaaS

Veeam Software is a global leader in data resilience and protection, offering self-managed data protection software for hybrid and multi-cloud environments. Their Veeam Data Platform provides comprehensive solutions for data backup, recovery, and security, featuring zero-trust principles and AI-powered tools for data intelligence. Veeam's offerings include secure backup and storage services for platforms such as Microsoft 365, AWS, and Google Cloud, supporting diverse workloads including virtual, physical, and SaaS environments. With a reputation for innovation and customer trust, Veeam serves a broad range of industries, ensuring data resilience against disruptions such as ransomware attacks. Their solutions enable businesses to achieve data freedom, secure storage, and efficient management, reinforcing their position as a top vendor in enterprise backup and recovery software worldwide.

📋 Description

• Define and own the user research strategy and roadmap, scaling research frameworks, standards, and best practices across teams • Lead qualitative and quantitative research initiatives, including user testing, interviews, surveys, competitive benchmarking, and expert reviews • Analyze behavioral data and user feedback to uncover insights, friction points, and opportunities shaping product and design decisions • Define and evolve the web measurement strategy, monitoring user behavior and performance and reporting through dashboards and executive presentations • Own the experimentation program, including A/B and multivariate testing, partnering with design, product, and development teams to improve conversion and engagement • Craft data stories pairing quantitative evidence with user voices • Build and maintain scalable research documentation and insight repositories

🎯 Requirements

• Four or more years of experience, or equivalent skill, in user research, digital experience, conversion optimization, or a related field • Proven experience defining and leading research strategy and programs • Strong expertise in qualitative and quantitative research methodologies • Hands-on experience with Adobe Analytics, Customer Journey Analytics, and Adobe Target for personalization and testing • Demonstrated data storytelling ability, with examples of readouts that changed a decision • Strong understanding of user-centered design principles • Familiarity with accessibility standards • Highly analytical and strategic ability to influence cross-functional teams and drive alignment across a matrixed organization • Bonus: experience with large-scale websites or digital platforms, particularly business-to-business • Bonus: experience with UserTesting, Microsoft Clarity, and Hotjar • Bonus: experience applying AI tools across the research lifecycle • Bonus: experience building a research practice or insight repository from the ground up • Bonus: comfort operating in a fast-paced, global environment with multiple competing priorities

🏖️ Benefits

• Unlimited paid time off • 12 paid holidays, including 4 global VeeaMe Days for self-care • 24 paid volunteer hours annually through Veeam Cares • Paid parental leave: 8 weeks for all parents and 16 weeks for birthing parents • Medical, dental, and vision coverage starting on the first day • Mental health support, therapy sessions, and digital wellness tools via the Employee Assistance Program • 401(k) retirement plan with company matching contributions • Fertility, adoption, and surrogacy support through Maven • AirVet 24/7 virtual veterinary care at no cost • Legal services, identity protection, and supplemental health insurance options • Tax-advantaged spending accounts for healthcare, dependent care, and commuting • Learning and development through LinkedIn Learning, O’Reilly, mentoring, workshops, and Global Day of Learning