Senior Product Manager, CRM

🕒 October 1, 2025

🏢🏡 Boston – Hybrid

💵 $120k - $200k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

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Veeva Systems

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

⚕️ Healthcare Insurance

💊 Pharmaceuticals

SaaS • Healthcare Insurance • Pharmaceuticals

Veeva Systems is a cloud-computing company focused on the global life sciences industry. It provides software, data, and consulting services to streamline research and development, quality management, regulatory operations, and commercial processes. Veeva's solutions encompass clinical trials, regulatory submissions, drug safety management, and commercial execution to support life sciences enterprises in their mission to improve and extend life.

📋 Description

• Drive strategic direction of Vault CRM • Define product priorities and roadmap by collecting and synthesizing input from customers, partners, executives, market owners, sales, services, and engineering • Be the voice of the customer and work collaboratively with product development teams to design and deliver product capabilities that meet customer/market requirements • Evangelize products and become the subject matter expert for internal audiences, external customers, and market facing communications • Collaborate with other departments (e.g.UX, engineering, QA, operations, etc.) to manage resources, timelines, and conflicts • Ultimately you are responsible for creating features that are built, delivered with quality, and delight customers • Work closely with customers, sales, consulting, and engineering to construct product roadmaps and define detailed product specifications for core Vault CRM application areas including Account Management, Interaction Planning, Interaction Recording, Sampling, Surveys, Next Best Actions, Order Management, and Cycle Plans

🎯 Requirements

• 5+ years of product management experience • Experience in researching and understanding customer and market requirements to develop short and long-term product roadmaps and plans • Experience writing detailed user stories and managing a story backlog • Track record of effectively collaborating with engineering/QA to define, design, and deliver the product • Ability to understand and communicate architectural requirements, preferences, and limitations • Excellent oral and written communication skills • A strong sense of professional ethics • Nice to have: Experience with commercial aspects of the Life Sciences industry, including Field Sales or Field Medical • Nice to have: Experience developing configurable enterprise SaaS solutions in an agile environment • Nice to have: Experience with federal regulatory requirements, including 21 CFR Part 11 and PDMA, as well as state laws and regulations • Nice to have: Experience with the Veeva Vault platform • Nice to have: Prior work in software development, or computer science degree

🏖️ Benefits

• Medical, dental, vision, and basic life insurance • Flexible PTO and company paid holidays • Retirement programs • 1% charitable giving program • Variable bonus and/or stock bonus eligibility • Work Anywhere (flexibility to work from home or in the office)