Senior Product Manager – Patient CRM

🕒 February 4

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $120k - $200k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

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Veeva Systems

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

⚕️ Healthcare Insurance

💊 Pharmaceuticals

SaaS • Healthcare Insurance • Pharmaceuticals

Veeva Systems is a cloud-computing company focused on the global life sciences industry. It provides software, data, and consulting services to streamline research and development, quality management, regulatory operations, and commercial processes. Veeva's solutions encompass clinical trials, regulatory submissions, drug safety management, and commercial execution to support life sciences enterprises in their mission to improve and extend life.

📋 Description

• Contribute to the Patient CRM Roadmap: Own the strategy and delivery of the features specific to patient recruitment, enrollment, and long-term engagement processes. • Collaborate Across Product Teams: Partner with the wider Vault CRM PM organization to incorporate patient-specific requirements into the core platform. You will ensure that core capabilities are optimized for the high-touch, high-security nature of patient services. • Industry Representation & Thought Leadership: Represent the product team at Patient Services and Hub-focused events. You will share our vision for the future of patient orchestration and gather market intelligence to inform our strategy. • Requirement Synthesis: Translate the complexities of patient journeys, including reimbursement, clinical trial support, and therapy adherence, into technical specifications. • AI & Intelligent Orchestration: Partner with the AI PM team to build agents that help patient case managers and support teams interact with patients more empathetically and efficiently. • Full Lifecycle Management: Work with UX, engineering, QA, and services teams to guide features from initial concept and design to global release and customer adoption.

🎯 Requirements

• HealthTech Industry Expertise: Minimum of 5 years of experience in Patient Services, Hub Operations, Field Reimbursement, or Product Management for patient-specific software. You must have a deep understanding of HIPAA, GDPR, and patient privacy regulations. • Software Product Management: 3+ years of PM experience at a software company, with a proven track record of owning and launching enterprise-grade SaaS products. • Strategic Influence: Demonstrated ability to work across multiple product teams to influence roadmaps and drive shared goals in a complex, matrixed PM environment. • Analytical Rigor: Exceptional problem-solving skills with a "show me the data" mindset to uncover the "why" behind customer needs. • Technical Execution: Experience writing detailed requirement specifications, managing backlogs, and leading engineering teams in an agile environment. • Communication: Superior ability to translate Patient Services "shop talk" into technical requirements for developers and executive-level visions for customers.

🏖️ Benefits

• Medical, dental, vision, and basic life insurance • Flexible PTO and company paid holidays • Retirement programs • 1% charitable giving program