Technical Account Manager

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🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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Vega

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

👥 B2C

🛍️ eCommerce

🧘 Wellness

B2C • eCommerce • Wellness

Vega is a consumer nutrition brand that makes plant-based protein powders, supplements, and ready-to-drink shakes designed for athletic performance and everyday nutrition. The company emphasizes clean, gluten-free, and purpose-driven formulations for athletes and health-conscious consumers, sells direct-to-consumer through an online storefront and retail channels, and offers subscription and rewards programs.

📋 Description

• Be the technical and security authority customers trust • Own the post-sales technical and security relationship for a portfolio of customers, acting as their primary trusted advisor. • Lead onboarding and implementation, data indexing, detection onboarding and tuning, environment configuration, end to end. • Diagnose and resolve complex issues across log pipelines, cloud integrations, detections, automations and permissions. • Partner directly with customer security teams, cloud engineers, and security leadership during investigations and escalations. • Drive real adoption, not just go-lives. • Conduct technical health checks and lead business reviews with a bias toward action. • Monitor customer health proactively, identify risks early, and intervene before they become problems. • Help customers unlock the full value of Vega, not just check a deployment box.

🎯 Requirements

• 6+ years in a technical, customer-facing role (TAM, Customer Engineer, Senior Support, or similar). • Hands-on experience with SIEM or observability platforms, Splunk, Elastic/ELK, Microsoft Sentinel, or equivalent. • Strong cloud fundamentals across AWS, Azure, and/or GCP. • Infrastructure-as-Code experience (Terraform or similar). • Scripting skills in Python and/or Bash. • Comfortable troubleshooting distributed systems, data pipelines, and query performance. • Startup or high-growth experience, you know how to move fast and make calls without a perfect playbook.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities