Supervisor, Contact Center – Anesthesia

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 10%

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Ventra Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

Ventra Health is a healthcare revenue cycle management (RCM) company that provides end-to-end medical billing, coding, claims management, denial prevention, payer contracting, and collections services for hospitals, health systems, and physician practices across the U. S. Its offerings combine domain expertise and white‑glove client service with proprietary data and AI-powered platforms—vCision (AI & automation) and vSight (data & analytics)—to improve reimbursement, reduce denials, accelerate cash collections, and deliver measurable RCM performance improvements. Ventra emphasizes enterprise service delivery, provider education, compliance and coding audits, patient responsibility management, and payer strategy, serving thousands of providers and facilities nationwide.

📋 Description

• Supervise the daily operations of the Contact Center Department • Supervise employees, conduct performance appraisals, make employment and discipline recommendations, and coordinate work assignments • Track, maintain, and monitor employee metrics • Resolve escalated issues within the customer service and contact departments • Track trends to identify opportunities for enhancements, innovative solutions, and continuous process improvements • Perform special projects and other assigned duties • Create exceptional experiences for patients and providers while leading a high-performing team

🎯 Requirements

• High School Diploma or GED • Bachelor’s degree in Business, Benefits, or related field • Five (5) years of experience handling patient health information and/or medical records preferred • Six (6) months of supervisory/management experience preferred • Knowledge of medical terminology, anatomy and physiology, and legal aspects of health information • Knowledge of EMRs (electronic medical records) • Strong supervisory/management skills • Strong customer service skills • Strong oral, written, and interpersonal communication skills • Strong word processing, spreadsheet, database, and presentation software skills • Strong time management, critical thinking, organizational, and mathematical skills • Ability to handle and resolve escalated calls and correspondence • Ability to understand, analyze, interpret, and explain complex documents • Ability to work in a team environment and adhere to standards and quality guidelines • Ability to read, understand, and apply state/federal laws, regulations, and policies • Ability to remain flexible and work within a collaborative and fast-paced environment • Ability to communicate with diverse personalities in a tactful, mature, and professional manner

🏖️ Benefits

• Performance-based incentive plan eligibility • Discretionary incentive bonus eligibility • Referral bonus opportunity • Reasonable accommodations for qualified individuals with disabilities