Global Customer Success Manager

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🔥 2 hours ago

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Veralto

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

⚡ Energy

🔬 Science

B2B • Energy • Science

Veralto is a global enterprise comprising 13 operating companies and over 300 locations worldwide. With a workforce of 16,000 associates, Veralto focuses on impactful work in areas crucial to everyday life, such as water, food, and medicine. The company's Water Quality division manages, treats, purifies, and protects water on a global scale, while the Product Quality & Innovation division ensures the safety and authenticity of essential goods in the global supply chain. Committed to fostering a diverse and inclusive workplace, Veralto invests in its employees' growth through hands-on learning and career development opportunities, supported by a global network and the resources of an S&P 500 company.

📋 Description

• Owning the global post-sale customer journey, from onboarding through adoption, expansion, and retention • Leading Quarterly and Executive Business Reviews (QBRs/EBRs) with executive stakeholders • Developing and executing outcome-based Customer Success Plans • Driving product adoption and aligning customer objectives to measurable business outcomes and KPIs • Monitoring customer health, identifying risks, and proactively developing mitigation plans • Collaborating with Sales, Professional Services, Support, and Product teams to deliver an exceptional customer experience • Serving as the voice of the customer by providing feedback to influence product enhancements and roadmap discussions

🎯 Requirements

• 5–10 years of experience in Customer Success, Consulting, Strategic Account Management, or a similar customer-facing role within a B2B SaaS environment • Experience managing enterprise and global customer accounts • Proven success leading QBRs/EBRs and engaging with executive-level stakeholders • Experience using CRM and Customer Success platforms such as Salesforce and Gainsight • Experience working with customers in the printing, packaging, or label industry, with an understanding of print production and packaging workflows • Experience working with Esko software solutions is a strong plus.

🏖️ Benefits

• Health, dental, vision, and 401(k) with match starting Day 1! • Flexible working hours in a US Remote environment, empowering you to collaborate globally while managing your schedule with autonomy and balance • Comprehensive health benefits to support you and your family • Professional onboarding and continuous learning opportunities • A highly collaborative, global team environment • Clear career growth and development pathways