Head of Customer Success – Payer & Employer

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $137k - $205.5k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Verily

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

💼 Consulting

🏥 Healthcare

🤖 Artificial Intelligence

Consulting • Healthcare • Artificial Intelligence

Verily is an AI-native precision health platform that develops and deploys clinical and research-focused software and AI models to make healthcare more predictive, preventive, and precise. Its offerings include consumer-facing tools like Verily Me for personalized health guidance and clinician support, care solutions that personalize member engagement and goal-setting, and research products that curate and standardize multimodal clinical and real-world data (FHIR-native) to accelerate trials and insights. The company emphasizes clinical and regulatory safety in building AI for care and research workflows.

📋 Description

• Lead a team of Account Managers who onboard, maintain and grow customer accounts for the Care Delivery business • Deepen customer relationships, increase product utilization, and grow adoption of new products and services across health plans, healthcare providers, employers, and third-party partners • Drive retention and growth of Care Delivery solutions by ensuring customers have the right services, support, and program governance • Develop and maintain executive relationships with account leaders • Track and report metrics related to customer experience, implementation progress, customer health, retention, renewal, and expansion • Standardize the account playbook covering onboarding, training, customer success management, renewals, QBR execution, and advocacy capabilities • Partner with the account management team to tailor account playbooks to customer needs • Recruit, train, and develop account managers to achieve Care Delivery customer success metrics

🎯 Requirements

• 7+ years of experience in healthcare, employer benefits or insurance industries • Proven track record of working with senior-level executives for client relationship management and consultation within health care benefits sector • Excellent listening, communication, critical thinking, and problem solving skills • Digital health / virtual care sales or account management experience • Health plan / payer experience • Strong business and financial acumen; strong problem-solving, judgment and analytic skills • Prior management experience in a fast-growing organization • MBA or related advanced degree (preferred) • Qualified applicants must not require employer sponsored work authorization now or in the future for employment in the United States

🏖️ Benefits

• Bonus • Benefits