Customer Care Specialist

Job not on LinkedIn

🔥 0 minutes ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $50k - $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Verisk

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1971

💼 Consulting

🏗️ Construction

📦 Logistics

💰 $500M Post-IPO Debt on 2023-03

Consulting • Construction • Logistics

Verisk is a company that specializes in providing advanced data analytics, technology, and scientific research to the global insurance industry. It delivers solutions across various insurance sectors such as Property & Casualty, Life and Annuities, Reinsurance, and Specialty Markets, helping clients to assess and price risks with speed and precision. Verisk's offerings include underwriting and rating support, claims management, compliance, catastrophe risk modeling, and insights into extreme event risks. Additionally, Verisk serves other industries such as construction, real estate, and transportation by offering data-driven insights and solutions for risk assessment and business optimization, while also contributing to sustainability and resilience initiatives through its research and analytics.

📋 Description

• Provide prompt, professional service via phone, email, and chat • Troubleshoot and resolve inside sales, billing, and account-related issues • Resolve customer concerns and escalate or route issues when necessary • Educate customers on product functionality, best practices, and resources • Serve as a trusted customer point of contact across all touchpoints • Build and maintain customer relationships and support account needs • Identify trends, recurring issues, and feedback to improve processes and products • Recommend appropriate products or solutions to prospective and current customers • Follow up with leads, demo requests, and inbound inquiries to drive conversion and adoption • Assist with account setup, product registration, onboarding, and upgrades • Promote additional services, training opportunities, and solutions • Support entitlement management, account updates, and internal-system coordination • Document customer interactions and outcomes in Zuora and Salesforce • Maintain accurate records of communications, orders, and service activity • Coordinate training and customer follow-up activities • Collaborate with sales, support, product, and implementation teams • Contribute to process improvements, workflow efficiencies, and service quality enhancements • Support department goals and special projects

🎯 Requirements

• High school diploma or equivalent required • Bachelor’s degree or relevant experience preferred • 2+ years of experience in customer service, technical support, sales, or account management, or equivalent combination • Strong customer service orientation with ability to meet or exceed service quality expectations • Excellent written and verbal communication and interpersonal skills • Strong problem-solving, analytical, and organizational skills • Ability to manage multiple priorities in a fast-paced environment • Experience with CRM systems such as Salesforce and Microsoft Office tools preferred • Familiarity with software solutions and ability to quickly learn new technologies • Knowledge of insurance claims processes or property estimating solutions a plus • May require occasional extended hours or schedule flexibility based on customer demand

🏖️ Benefits

• Performance bonus eligible in addition to base salary • Health Insurance • Retirement Plan • Disability benefits • Paid Time Off program • Work flexibility • Support, coaching, and training • Ongoing training and knowledge-sharing initiatives