Client Scheduling Representative

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🐊 Florida, New Jersey – Remote

🐊 Florida – Remote 🏖️ New Jersey – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Veritext Canada

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1983

⚖️ Legal

🤝 B2B

☁️ SaaS

Legal • B2B • SaaS

Veritext Canada is a North American litigation support company with a local Canadian footprint, providing court reporting, transcription, CART/captioning, mediation and virtual courtroom services for law firms and corporations. The company operates locations across multiple Canadian provinces and offers state-of-the-art conference rooms, remote reporting and integrated digital tools (e. g. , MyVeritext portal, exhibit sharing and filing-date calculators). Veritext emphasizes advanced data security, proprietary technology and on-time delivery to streamline discovery and handle complex cases.

📋 Description

• Respond to all client requests received via email and/or phone queue timely • Resolve issues and/or escalate as needed; collaborate with applicable departments and/or colleagues to ensure prompt and accurate resolution • Proactively track assignment deadlines, ensuring all tasks are completed on time and any potential delays are communicated promptly to stakeholders • Build and maintain strong relationships with and provide support to our trusted partners (reporters, agencies, videographers, interpreters, etc.) and all other outside vendors, as applicable, treating them as valued extensions of our team • Communicate any updates or changes to orders promptly and accurately to partners, ensuring alignment and timely execution of services

🎯 Requirements

• Customer-focused mindset with the ability to build strong relationships, handle sensitive client needs with care, and deliver responsive, solutions-oriented service quickly and kindly with professionalism • Thrives under pressure, loves to solve puzzles • Confident juggling timelines, priorities, and multiple clients at once with grace • A proactive mindset – if there’s a problem, you’re already solving it • Comfort with technology, including proprietary software • Clear, professional communication and excellent follow-up etiquette • A laser-sharp eye for detail and strong organizational skills • Familiarity with court reporting or legal services is a huge plus

🏖️ Benefits

• Competitive compensation and total rewards package including comprehensive medical, dental and vision insurance as well as company-paid life insurance, short-term and long-term disability insurance • Healthy work-life balance: hybrid work structure, paid time off, Paid Parental Leave, tuition reimbursement and more • Employee equity and referral programs: when we succeed, you succeed! • Extensive mental health and wellness benefits – to help you feel your best and thrive personally and professionally • Matched 401(k) to help you save for your future • Veritext Cares: our commitment to making a difference beyond the workplace, supporting local causes and paying it forward to the communities we live and work in • Earned wage access: get a portion of the wages you earned prior to payday • Learning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growth • Engaging, collaborative, inclusive culture that values curiosity, initiative, and creativity with unique programs like Veritext Summer Camp and Wellness Week – because work should be rewarding and fun!