Network Operations Manager

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Vero Networks

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

📡 Telecommunications

🛍️ eCommerce

👥 B2C

💰 Venture Round on 2024-09

Telecommunications • eCommerce • B2C

Vero Networks is a broadband service provider offering fast, reliable, and affordable fiber internet to both residential and business customers. The company emphasizes a simple pricing model with no contracts or hidden fees, aiming to enhance online experiences through effective customer service and high-speed internet. With a focus on seamless streaming and complete home WiFi, Vero Networks aims to deliver satisfactory internet services that meet the needs of its users.

📋 Description

• Serve as a point of contact for network-related issues and escalations from other departments or customers • Management of all incidents, emergency maintenance activities, relocations, and urgent customer requests on a 24/7 basis to ensure timely and effective response to trouble tickets and inquiries • Includes interfacing directly with Vero NOC, local repair/maintenance contractors and customer operations contacts (NOC, local operations teams, etc.), as well as preparing MOPs (if required) and RFOs • Coordination with Vero’s outsourced NOC, with a focus on end-user customer satisfaction and continuous process improvement • Oversee all scheduled maintenance activity, including preparation of MOPs (with input from fiber engineering and OSP resources), scheduling maintenance windows with customers and timely completion of maintenance work • Serve in the on-call schedule for Vero Operations team • Participate in development of policies and procedures to maximize system uptime, performance, and security • Collaborate with other team members to deploy and integrate network technologies and systems • Conduct periodic network assessments to identify areas of improvement and risk mitigation

🎯 Requirements

• 5+ years’ experience in fiber network operations, with prior supervisory experience • Thorough understanding of industry standard fiber network troubleshooting, repair and maintenance procedures, network protocols and security • Experience with platforms used to manage network infrastructure and billing, such as ArcGIS, Google Earth, QGIS, Zoho CRM • Experience preparing MOPs, Process Flows, Customer Presentations with a strong mindset towards analytics and executive summaries • Experience communicating with high-profile customers during emergency maintenance events, including preparation and communication of post-event RFO’s and RCA’s • Strong process and documentation orientation with a focus on continuous improvement, and strong written and verbal communications skills • BS degree preferred

🏖️ Benefits

• Paid life insurance • Short-term disability insurance • Paid medical plans • PTO • Holidays • Dental and vision options • 401(k) with match