Customer Success Manager

🕒 May 12

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 36%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Veryon

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1973

🚀 Aerospace

☁️ SaaS

🤝 B2B

Aerospace • SaaS • B2B

Veryon is a provider of intelligent aviation management software that helps aircraft owners, operators, MROs and OEMs increase aircraft uptime. Its cloud-based SaaS platform offers maintenance tracking, inventory and work order management, flight operations, technical publications distribution, defect analysis, reliability management and guided troubleshooting. Veryon integrates via REST APIs, leverages AI/ML for analytics and diagnostics, and emphasizes security and compliance (ISO 27001/9001) for business, commercial and helicopter aviation customers worldwide.

📋 Description

• Manage and grow strategic customer relationships across assigned accounts • Drive product adoption, customer engagement, retention, and customer satisfaction initiatives • Develop customer success plans aligned to customer business objectives, adoption goals, and measurable outcomes • Serve as a trusted advisor and primary customer advocate throughout the customer lifecycle • Lead onboarding, implementation support, and adoption initiatives for new and existing customers • Utilize AI-powered customer engagement tools, CRM systems, and automation platforms to improve communication, workflow efficiency, and customer insights • Leverage customer analytics, health scores, and usage trends to proactively identify risks and growth opportunities • Use AI-driven workflows to streamline meeting preparation, follow-ups, reporting, and customer engagement activities • Identify opportunities for process improvement, workflow automation, and scalable customer success operations • Support digital transformation initiatives focused on operational efficiency and customer experience optimization • Partner cross-functionally with Product, Engineering, Sales, Marketing, and Support teams to improve customer outcomes • Act as the voice of the customer internally by sharing customer feedback, product insights, and operational challenges • Support executive business reviews, customer presentations, and strategic account discussions • Collaborate with internal stakeholders to improve onboarding experiences, product adoption strategies, and retention programs • Serve as the primary escalation point for customer concerns and ensure timely resolution • Manage renewals, retention strategies, and churn reduction initiatives • Identify expansion, upsell, and cross-sell opportunities aligned with customer goals and product utilization • Monitor customer success KPIs including adoption metrics, customer health, engagement trends, and renewal forecasting • Maintain accurate customer data and account activity within CRM and customer intelligence platforms

🎯 Requirements

• 3+ years of experience in Customer Success, Account Management, SaaS Consulting, Customer Experience, or related client-facing roles • Strong understanding of SaaS customer lifecycle management, adoption strategies, customer health metrics, retention, and renewals • Experience working with AI-enabled tools, automation platforms, CRM systems, or customer intelligence technologies • Proven ability to manage strategic customer relationships and executive-level stakeholder communication • Experience partnering cross-functionally with Product, Engineering, Sales, and Support organizations • Strong analytical skills with ability to interpret customer data and translate insights into actionable strategies • Excellent communication, presentation, relationship management, and problem-solving skills • Ability to thrive in fast-paced, evolving environments with strong ownership and accountability • Willingness to travel domestically approximately 25–30% • Experience using platforms such as Salesforce, HubSpot, Gainsight, Gong, Tableau, Power BI, Claude, Microsoft Copilot, ChatGPT, or other AI-enabled productivity and customer engagement tools • Experience supporting digital transformation, workflow automation, or technology adoption initiatives • Familiarity with AI-driven customer analytics, customer sentiment analysis, or automated engagement workflows • Experience in aviation, aerospace, maintenance, or other highly regulated industries • Knowledge of onboarding methodologies, implementation processes, and customer enablement best practices • Strong organizational skills with ability to manage multiple customer priorities simultaneously

🏖️ Benefits

• Fully remote work arrangement • Domestic travel approximately 25–30% for customer meetings and strategic engagements